Samir Kumar Shah

Senior Project Manager, Senior Regional It Manager & It Hub Service Portfolio In British Council Global Share Service Center (Gssc)

Delhi, Delhi, India
IT Systems Management, Strategic Planning, Teaching

Profile Snapshot

Samir is based out of Delhi & has studied IT-Information Technology, from Year 2005-2015 in MU-Madras University, .

Samir Kumar Shah is Skilled in IT Systems Management, Strategic Planning, Teaching and other talents.

About

Entrepreneurial result driven IT leader, mentor, Motivational speaker passionate in applying innovative technology and business solutions to achieve organizational strategic goals with the help of Project Management, Service Delivery and other process frameworks.

Talents

Complete Skill Ranks »

Work Experience

Regional IT Manager

BC Management Services Pvt. Ltd

Full Time Jul-2010 To present (14 years 9 months)

Responsibilities

Having the responsibility for the delivery of agreed products, on time, on budget and of adequate quality; activity planning; resource planning; financial planning and monitoring; organizing sign-off activity; checking completion of products; risk management and escalation; activity prioritization; direction and monitoring of supplier delivery.
• Lead and complete cross-functional projects
• Ensure that proposals meet the needs of the business. Create and maintain effective communication of project objectives, and engage and utilize project resources using appropriate methods. Develop business relationships with customers.
• Review plans submitted by the Project Planner. Manage interdependencies and resolve conflicts in negotiation with Implementers, Program Manager and customers.
• Direct, schedule and monitor the project, and deliver to time and budget, meeting quality criteria as appropriate within OGC’s Project Management process.
• Identify, retain and manage appropriate internal and external project resources effectively, delegating, empowering and co-ordinate tasks as appropriate.
• Ensure that requirements of the project are met: deliverables are achieved as planned, communications to clients, contractors, customers etc. are clear and understood, progress is monitored, change managed and documented.
• Carry out risk assessment and prepare and maintain project, quality and risk plans. Control manpower and all costs against project budget. Attend project board to report on progress. Ensure benefits are delivered within planned cost, timescale and resource budgets, and project deliverables are signed off.
• Undertake the handover of project delivery to customers through effective communication, agreed roles and responsibilities, and documented acceptance of project deliverable(s).
• Contribute to reviews and audits of project and program management to ensure conformance to standards.

Achievements

Accomplishment/Project
Cloud Backup Solution Implementation Project: This Project is to implement the Cloud Backup Solution at 128 sites globally. This will eventually replace our old tape Backup solution. To plan the communication, delivery, installation, configuration, testing, piloting and signing off the 128 sites)
Tech Refresh Program: Project management was managing the rollout of IE8 (onto XP) followed by the rollout of Windows 7 to 3000, Server Windows server 2003 to Windows Server 2008 end users located at 55 sites across 30 countries for a large global media company. I was responsible for delivering both projects across all phases which included the testing of over 280 corp. applications in 14 languages. I successfully managed the project team of 12 to deliver the Windows 7 project ahead of schedule.
Site Restoration of Kabul after terrorist attack: All the server, workstations, network Dish vanished. Visiting the local site is extremely difficult and there are unrest situation in the country. We have coordinated with the various teams and the Local IT focal point (non-technical) and started the IT operation back within a month in a temporary location and continue the business (Disaster Recovery)
Erbil Premises Project: Erbil Premises project is a part of a big project and programme “UK Change”. This project would about to open an office to Iraq – Erbil location without visiting to the local site. In this project, I work as a Project Manager for building the office, Telephony services without involvement of Local IT expert at site and visit to Erbil office

Associate Consultant

HCL Technology Limited

Full Time Jul-2008 To Jul-2010 (2 years )

Responsibilities

Having the responsibility for the Route cause analysis, Identification of corrective action, team building/Training, Proactive monitoring and short term project delivery to improve the robustness of infrastructure, I am also involved on migration of the Server from physical environment to the virtual one
• Ensure that the IT backbone lays out a strong foundation for the continued growth of the business
• Introduce new processes/systems and/or redefine existing processes to align with changing business/technology needs
• Run IT production operations in a cost effective manner and ensure that the IT infrastructure is highly available, reliable, scalable and flexible
• Identify new opportunities to optimize cost and service delivery model and incorporate into budgeting and expense co-ordination
• Work on continuous improvement of the team.
• Capacity Management for all IT resources

Achievements

• Project – To convert the most of the servers in data centers into VMware virtualized environment and reduce the data center operational and support cost. This help to reduce the TCO(Total Cost of ownership) by 20% by sharing of the resources, easier management of servers and provide fault tolerance
• Reduce the cycle of Problem management from 120 days to 90 days by robust RCA and Corrective action measurements

Level E

Accenture Ltd

Full Time Mar-2006 To Jul-2008 (2 years 4 months)

Responsibilities

• The project converted the DB refresh process from Reportnet refresh to the materialized view that reduced the DB Refresh process from 24 Hours to 8 hours. This saved man hours required on troubleshooting and increased the reporting database availability significantly. This mechanism works on incremental changes transferred to databases and also provide security from modification on reporting database
• Taken the Transition of 70 application servers from Global Team
• Create the automatic process for users so that they can get the role based profile/share folder automatically
• Manage all Office IT Servers, Application Servers, Storage and Network (LAN and WAN)

Work as a solution Architect that involved on migration of the Finance software of the clients on various global market in align with the local customization and single financial products

• To chair regular Technical Project Review Meetings, Customer facing Meetings (if required), attend Review Meetings and produce all documentation and minutes as appropriate.
• To deliver the project plan to scope, timescales and budget, Resource requirements by tracking all activities against Plan and all actual costs against budget.
• Acts as primary interface to the customer, other vendors and alliance personnel associated with the project
• To ensure that Production support and Development will go side by side
• To ensure the co-ordination between technical team, vendors and the customers
• Transition of the development and Tech Arch work from onshore to offshore
• Successfully completed Market release and conversion of Report net Refresh from MRS scripting to Materialized view technology in USA that reduced the DB Refresh process from 24 Hours to 8 hours and save Man hours required on troubleshooting and increase the reporting database availability significantly. This mechanism works on incremental changes transferred to databases and also provide security from modification on reporting database

Achievements

• Successfully completed Market release and conversion of Report net Refresh from MRS scripting to Materialized view technology in USA that reduced the DB Refresh process from 24 Hours to 8 hours and save Man hours required on troubleshooting and increase the reporting database availability significantly. This mechanism works on incremental changes transferred to databases and also provide security from modification on reporting database

Research and Technical Analyst Job

NIIT SmartServe Ltd.

Full Time Dec-2003 To Mar-2006 (2 years 3 months)

Responsibilities

• To collect the feedbacks/suggestions from the Microsoft professionals and analyzing them and discussed best suggestions with the Microsoft product management on the weekly basis
• Provided Best practices/customer education to IT professionals.
• Working on the Windows Labs to difference the suggestions from the customer and if there is a gap then provide the solution.
• Worked with Product Managers of Microsoft and following critical features added on next windows server(windows server 2003) release with recommendation from my team

Achievements

• Worked with Product Managers of Microsoft and following critical features added on next windows server(windows server 2003) release with recommendation from my team
o Adding search feature in Group policy
o Disk Quota in folder level
o Incorporated GPMC on core windows for easier Group policy management

Site IT Manger

Allied Digital Services Pvt. Ltd

Full Time Jun-2002 To Nov-2003 (1 year 5 months)

Responsibilities

IT services of the site

Achievements

Single handed handle the complete site