Samhita Khanuja

Team Lead
Gurgaon, Haryana, India
Communication Skills, English Language, Content Writing
About

I'm a highly creative, logical, intellectual, outspoken and friendly person who is looking for an extremely challenging role that will surprise my own self with the hidden capabilities and abilities inside me.
My objective is to become an indispensable part of the organization and prove my worth with each passing moment.

My belief: If you invest 100% efforts in achieving a target, you never fail.
Talents
Work Experience
Team Lead Content Management
Elevate Services
Full Time Jan-2018 To present 7 years 2 months
Content Management Analyst
Elevate Services
Full Time May-2016 To Nov-2018 2 years 6 months
Responsibilities
  • Handling the Yahoo privacy center, the major job responsibilities include:
    • Updating the Privacy and Terms related content for Yahoo Inc!
    • Coordinating with the stakeholders to gather and collate relevant content.
    • Summarizing and reviewing the content and updating it across the 59 editions of Privacy Center.
    • Creating SOP for various tasks assigned.
    • Creating detailed documents including screenshots for various tasks on Jiveon.
    • Creating reports to highlight deliverables and timelines.
    • Connecting with clients via video calls for weekly, monthly sync.
    • Discovering and reporting tool related bugs (Oracle Web center Content)
    • Handling requests from internal teams via Bugzila.
Achievements
  • Outstanding performance with 90%+ utilization every month.
Quality Analyst II
IT
Full Time May-2015 To Apr-2017 1 year 11 months
Responsibilities
  • 1. Content production.
    2. Content modeling.
    3. Content conversion
    4. Handling support related functionalities via email which included reviewing the inclusion request sent by the publishers to include their respective sites in Google News. Making technical checks & updating the same in the database & responding back through the emails.
    5. Working for Google-News and providing assistance to Publishers, Authors and Editors from various News Sites across the world.
    6. Responsible to manage the content displayed on Google News Homepage i.e. analysing the Global Google News homepage on daily basis and reporting/raising bugs for improper news content.
    7. Researching and analyzing the quality of News Sites and including them in the database.
    8. Maintaining data and creating weekly, monthly and quarterly reports to analyze the performance of the team and identify areas of improvement.
    9. Giving trainees to new joinees and interacting directly with the client over video conference.
Achievements
  • Proposed various changes in the system and suggested automation of various tasks to reduce manual effort.
    Gave a presentation on quarterly performance and highlighted the areas of improvement.
    Over achieved the target and gave an outstanding performance in the 2nd month from joining.
Team member
IT
Full Time Jul-2014 To May-2015 10 months
Responsibilities
  • 1. Handling high end escalations from customer of O2 network (U.K) and providing training sessions to new joinees.
    2. Interacting with the client and finding process improvement areas.
    3. Creating reports on individual and team performance.
Achievements
  • Best performer of the quarter with highest CSAT percentage.
    Moved to the email escalations team within 3 months
» 2 Projects
Education
Bachelor of Engineering or Technology
Banasthali VidyapithBanasthali University
2009-2013 Score66%
Was Selected as the Student Ambassador for IBM in College.
Head of the Organizing team for Intra college fest. (Mayukh)
Won Inter College Debate competition
Extra-Curricular Interests

  • Listening to music

  • Writing articles

  • Travelling.

yKnown
Profile Snapshot
Samhita is based out of Gurgaon & has studied IT-Information Technology, BE BTech-Bachelor of Engineering or Technology from Year 2009-2013 in BV-Banasthali Vidyapith, Banasthali University.
Samhita Khanuja is Skilled in Communication Skills, English Language, Content Writing and other talents.