Ramesh Sinha

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Gurgaon, Haryana, India
Digital Citizen, Google Analytics, Customer Care
About
Hello, my name is Ramesh , Currently I am working as Customer Support Analyst for one of the top leading E-commerce company which serves Indian/ NRI all across the world and help them to send gifts to India. Prior to that ,I did MBA in marketing from AICMT Collage from Dwarka campus, New Delhi. I am optimistic, open to new ideas and like to learn new things.
Talents
Work Experience
Customer Support Analyst
E-commerce
Full Time Dec-2015 To present 9 years 4 months
Responsibilities
  • Serving customer's by providing products & service information, resolving product and service problems through chat process basically. Attending inbound calls and making outbound calls as per the requirement of Job roles. Responding to the mail , generating feedback and preparing strategy to increase positive feedback. Helps in execution of the orders. Recommending new products to the management , by collection customer information and analysing there needs from time to time. Vendor management and help is execution and processing of order. Courier team handling - deals with product exchange.
Education
Master of Business Administration, Marketing
Apar India College of Management and TechnologySikkim Manipal University
2013-2015 Score73%
Bachelors of Business Administration
Apar India College of Management and TechnologySikkim Manipal University
2010-2013 Score75%
Extra-Curricular Interests

  • Reading good books

  • playing chess.

  • listening to motivational speech

  • Surfing Net

Profile Snapshot
Ramesh is based out of Gurgaon & has studied Marketing, MBA-Master of Business Administration from Year 2013-2015 in AICMT-Apar India College of Management and Technology, Sikkim Manipal University.
Ramesh Sinha is Skilled in Digital Citizen, Google Analytics, Customer Care and other talents.