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Mathew Joseph

It Service Management
  • Kochi, Kerala, India
  • IT Managment, IT Operations, ITIL Certification
Profile Snapshot
Mathew is based out of Kochi & has studied Computer Application, MCA-Master in Computer Application from Year 2010-2013 in SIMS-Srinivas Institute of Management Studies, Mangalore University.
Mathew Joseph is Skilled in IT Managment, IT Operations, ITIL Certification and other talents.
About
To succeed on professional credentials and seek a challenging job in a reputed organization and to integrate my IT Service Management, and Analytical in the IT industry.
Work Experience
IT Coordinator
Full Time Feb-2016 To present (9 years 2 months)
Responsibilities
  • • To closely monitor all incidents and service requests registered from branches for ensuring closure within the SLA norms.
    • To proactively escalate matters require intervention from various levels of officials within MAFIL, IBM and other Venders as per the prevailing escalation matrix.
    • .Allocation & Release the IT assets to users and maintain asset database with up-to-date Information

» 1 Project

Student at SIMS-Srinivas Institute of Management Studies
Dec-2016 to present
on going
Education
Master in Computer Application
Srinivas Institute of Management StudiesMangalore University
2010-2013
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