Mathew Joseph

It Service Management
Kochi, Kerala, India
IT Managment, IT Operations, ITIL Certification
About
To succeed on professional credentials and seek a challenging job in a reputed organization and to integrate my IT Service Management, and Analytical in the IT industry.
Talents
Work Experience
IT Coordinator
Full Time Feb-2016 To present 9 years 1 month
Responsibilities
  • • To closely monitor all incidents and service requests registered from branches for ensuring closure within the SLA norms.
    • To proactively escalate matters require intervention from various levels of officials within MAFIL, IBM and other Venders as per the prevailing escalation matrix.
    • .Allocation & Release the IT assets to users and maintain asset database with up-to-date Information
» 1 Project
Education
Master in Computer Application
Srinivas Institute of Management StudiesMangalore University
2010-2013
Profile Snapshot
Mathew is based out of Kochi & has studied Computer Application, MCA-Master in Computer Application from Year 2010-2013 in SIMS-Srinivas Institute of Management Studies, Mangalore University.
Mathew Joseph is Skilled in IT Managment, IT Operations, ITIL Certification and other talents.