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Vinod Joseph

Senior It Support Executive - Customer
  • Mumbai, Maharashtra, India
  • Requirements Analysis, Training Skills, Customer Service
Profile Snapshot
Vinod is based out of Mumbai & has studied Geography, BA-Bachelor of Arts from Year 1996-1999 in DC-Darrang College, Gauhati University.
Vinod Joseph is Skilled in Requirements Analysis, Training Skills, Customer Service and other talents.
About
Competent, diligent & result oriented professional with an experience of 8 years across Back office operation, marketing, customer support for Technical & operational queries.
Work Experience
Senior Support Executive
GIF Technologies Pvt Ltd
Full Time Jul-2012 To Sep-2018 (6 years 2 months)
Responsibilities
  • Responsible for providing client support and issue resolution for ERP software via E-Mail, phone, chat, Team Viewer and other electronic medium.Responsible for providing Corporate Training on ERP software via E-Mail, phone, chat, Team Viewer and other electronic medium.Discussing and troubleshooting issues reported by client/end users and respond back to client with resolution.Analyzing and escalating level 2 issues to appropriate individuals. Provide Corporate training of ERP software to clients specially on Finance, Purchase Order Sale, Student Contract etc etc. Responsible for providing Training of ERP (Finance & POS) using Video Conferencing, WebEx, Zoom.Maintaining all Documents related to technical enquiries and customer-reported problems in the bug tracking system.Preparing and maintaining regular MIS Reports to provide feedback to the top management for effective rendering of services. Extracting data from Backend by running SQL Queries as written by Development team.
Achievements
  • Given successful training & support (Onsite) to Global Indian International School, Singapore against Student Contract (Student Protection & Support Services) as per EduTrust Certification Scheme which aims to enhance the quality of the private education providers in Singapore. ? Had successfully implemented (Finance, POS, HR, Attendence module of ERP) in GIIS Abudhabi.Had delievered CorporateTraining of Finance Enhancement (Refund, Manage Deposit, pending Invoices etc.), .

» 5 Projects

Jul-2012 to Sep-2018
myGIIS ERP is an integrated and comprehensive Education Resource Planning software developed specifically for schools. The software is designed for ease of use and developed keeping in mind the requirements of the school management. It helps the management in maintaining proper control of the functioning of the school, take better decisions and enhance the image of the institution.
Sep-2010 to Jul-2012
NAVNEET ESENSE LEARNING PVT LTD, NAGPUR
Nov-2009 to Sep-2010
Jul-2008 to Jan-2009
QuickSchool ERP is an integrated and comprehensive Education Resource Planning software developed specifically for schools. The software is designed for ease of use and developed keeping in mind the requirements of the school management. It helps the management in maintaining proper control of the functioning of the school, take better decisions and enhance the image of the institution.
Sep-2005 to Jun-2008
QuickSchool ERP is an integrated and comprehensive Education Resource Planning software developed specifically for schools. The software is designed for ease of use and developed keeping in mind the requirements of the school management. It helps the management in maintaining proper control of the functioning of the school, take better decisions and enhance the image of the institution.
Education
Bachelor of Arts, Geography
Darrang CollegeGauhati University
1996-1999
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