Vinod Joseph

Senior It Support Executive - Customer
Mumbai, Maharashtra, India
Requirements Analysis, Training Skills, Customer Service
About
Competent, diligent & result oriented professional with an experience of 8 years across Back office operation, marketing, customer support for Technical & operational queries.
Talents
Work Experience
Senior Support Executive
GIF Technologies Pvt Ltd
Full Time Jul-2012 To Sep-2018 6 years 2 months
Responsibilities
  • Responsible for providing client support and issue resolution for ERP software via E-Mail, phone, chat, Team Viewer and other electronic medium.Responsible for providing Corporate Training on ERP software via E-Mail, phone, chat, Team Viewer and other electronic medium.Discussing and troubleshooting issues reported by client/end users and respond back to client with resolution.Analyzing and escalating level 2 issues to appropriate individuals. Provide Corporate training of ERP software to clients specially on Finance, Purchase Order Sale, Student Contract etc etc. Responsible for providing Training of ERP (Finance & POS) using Video Conferencing, WebEx, Zoom.Maintaining all Documents related to technical enquiries and customer-reported problems in the bug tracking system.Preparing and maintaining regular MIS Reports to provide feedback to the top management for effective rendering of services. Extracting data from Backend by running SQL Queries as written by Development team.
Achievements
  • Given successful training & support (Onsite) to Global Indian International School, Singapore against Student Contract (Student Protection & Support Services) as per EduTrust Certification Scheme which aims to enhance the quality of the private education providers in Singapore. ? Had successfully implemented (Finance, POS, HR, Attendence module of ERP) in GIIS Abudhabi.Had delievered CorporateTraining of Finance Enhancement (Refund, Manage Deposit, pending Invoices etc.), .
» 5 Projects
Education
Bachelor of Arts, Geography
Darrang CollegeGauhati University
1996-1999
Profile Snapshot
Vinod is based out of Mumbai & has studied Geography, BA-Bachelor of Arts from Year 1996-1999 in DC-Darrang College, Gauhati University.
Vinod Joseph is Skilled in Requirements Analysis, Training Skills, Customer Service and other talents.