Zaki Imran

Passionate Communicator
Bangalore, Karnataka, India
English Language,munication Skills, General Knowledge
About
Greetings!

I am a training professional with core knowledge of US Healthcare insurance industry. I was last employed as an AM, Business training, at Blr and posses 13 years of total experience in the USHC domain. I can handle both an operational and a training related supervisory role for any US based healthcare process.

Excellent verbal & written communication is my forte. Looking to leverage my knowledge and experience into a suitable position in Training/HR/Office administration dept.
Talents
Work Experience
Asst Mgr - Humana Business training
Full Time Apr-2015 To Oct-2015 6 months
Responsibilities
  • To supervise a team of trainers aligned to specific LOB's. To maintain & improve the process efficiency and associate performance by identifying opportunities to implement up-skill, cross-skill or refresher training programs, maintaining all the relevant records/database pertaining to the training programs conducted & quality scores as per client set SLAs, and to conduct interviews of new hires.
Achievements
  • As a part of the neutral Hiring panel, I ensured the interviews were thorough and the identified candidates were appropriate & suitable for the Org. Undertook many initiatives towards better employee engagement and conducted many events related to knowledge enhancement & performance improvement. Also implemented multiple ideas to increase training effectiveness & knowledge retention by the associates.
Group Leader - Humana Business Training
Full Time Apr-2012 To Mar-2015 2 years 11 months
Responsibilities
  • To Supervise a team of trainers & oversee training effectiveness and development. Manage training infrastructure and end to end training cycle. To conduct TNA to check the need for refresher or cross-skill trainings.
Achievements
  • Developed new training content & curriculum or revised existin training documents to increase knowledge comprehension. Ensured effective learning and retention of the subject matter by conducting special training sessions. Conducted TTT sessions to improve our trainers' skills in training delivery. Traveled to US as a transition trainer to transfer 2 new processes and played a key role in ensuring smooth running of the new projects. My role in the new projects was appreciated both by internal management as well the client.
Senior trainer - Humana Business Training
Full Time Apr-2009 To Mar-2012 2 years 11 months
Responsibilities
  • To impart training on US healthcare to all new hires, on fundamental as well as core process subject.
Achievements
  • Ensured that all new hires learned the subject effectively and moved on confidently to the production floor. Ensured that each trainee enjoyed the subject & gained good insight on the matter.
Senior product analyst - Center of Quality
Full Time Apr-2004 To Mar-2009 4 years 11 months
Responsibilities
  • To test the insurance 'Plan build' for flaws and have them rectified, to ensure the plan paid according to the contract agreed upon by our client and its customer.
Achievements
  • I was part of the pilot process. Met SLA's and TATs along with mentoring new joiners, played an important role in obtaining the client 'Go' decision for this process as well.
Claims processing executive - Metavance claims adjudication
Full Time Apr-2002 To Mar-2004 1 year 11 months
Responsibilities
  • Claims adjudication
Achievements
  • I was part of the pilot process and underwent training in US. Met SLA's and TATs along with mentoring new joiners, played an important role in obtaining the client 'Go' decision.
Education
Bachelor of Commerce, Training and Development
Al Ameen Institute of Information SciencesBangalore University
1991-1993
Extra-Curricular Interests

  • Conceptualizing and hosting Employee Engagement Events

  • Reading

  • Playing Snooker.

yKnown
Profile Snapshot
Zaki is based out of Bangalore & has studied Training and Development, B.Com-Bachelor of Commerce from Year 1991-1993 in AAIIS-Al Ameen Institute of Information Sciences, Bangalore University.
Zaki Imran is Skilled in English Language, Communication Skills, General Knowledge and other talents.