Zaki Imran

Passionate Communicator
Bangalore, Karnataka, India
English Language,munication Skills, General Knowledge
यूजर के बारे में
Greetings!

I am a training professional with core knowledge of US Healthcare insurance industry. I was last employed as an AM, Business training, at Blr and posses 13 years of total experience in the USHC domain. I can handle both an operational and a training related supervisory role for any US based healthcare process.

Excellent verbal & written communication is my forte. Looking to leverage my knowledge and experience into a suitable position in Training/HR/Office administration dept.
प्रतिभा
काम का अनुभव
Asst Mgr - Humana Business training
पूरा समय अप्रैल-2015 तक अक्तूबर-2015 6 महीने
जिम्मेदारियों
  • To supervise a team of trainers aligned to specific LOB's. To maintain & improve the process efficiency and associate performance by identifying opportunities to implement up-skill, cross-skill or refresher training programs, maintaining all the relevant records/database pertaining to the training programs conducted & quality scores as per client set SLAs, and to conduct interviews of new hires.
उपलब्धियां
  • As a part of the neutral Hiring panel, I ensured the interviews were thorough and the identified candidates were appropriate & suitable for the Org. Undertook many initiatives towards better employee engagement and conducted many events related to knowledge enhancement & performance improvement. Also implemented multiple ideas to increase training effectiveness & knowledge retention by the associates.
Group Leader - Humana Business Training
पूरा समय अप्रैल-2012 तक मार्च-2015 2 वर्षों 11 महीने
जिम्मेदारियों
  • To Supervise a team of trainers & oversee training effectiveness and development. Manage training infrastructure and end to end training cycle. To conduct TNA to check the need for refresher or cross-skill trainings.
उपलब्धियां
  • Developed new training content & curriculum or revised existin training documents to increase knowledge comprehension. Ensured effective learning and retention of the subject matter by conducting special training sessions. Conducted TTT sessions to improve our trainers' skills in training delivery. Traveled to US as a transition trainer to transfer 2 new processes and played a key role in ensuring smooth running of the new projects. My role in the new projects was appreciated both by internal management as well the client.
Senior trainer - Humana Business Training
पूरा समय अप्रैल-2009 तक मार्च-2012 2 वर्षों 11 महीने
जिम्मेदारियों
  • To impart training on US healthcare to all new hires, on fundamental as well as core process subject.
उपलब्धियां
  • Ensured that all new hires learned the subject effectively and moved on confidently to the production floor. Ensured that each trainee enjoyed the subject & gained good insight on the matter.
Senior product analyst - Center of Quality
पूरा समय अप्रैल-2004 तक मार्च-2009 4 वर्षों 11 महीने
जिम्मेदारियों
  • To test the insurance 'Plan build' for flaws and have them rectified, to ensure the plan paid according to the contract agreed upon by our client and its customer.
उपलब्धियां
  • I was part of the pilot process. Met SLA's and TATs along with mentoring new joiners, played an important role in obtaining the client 'Go' decision for this process as well.
Claims processing executive - Metavance claims adjudication
पूरा समय अप्रैल-2002 तक मार्च-2004 1 साल 11 महीने
जिम्मेदारियों
  • Claims adjudication
उपलब्धियां
  • I was part of the pilot process and underwent training in US. Met SLA's and TATs along with mentoring new joiners, played an important role in obtaining the client 'Go' decision.
शिक्षा
Bachelor of Commerce, Training and Development
Al Ameen Institute of Information SciencesBangalore University
1991-1993
अतिरिक्त अभ्यास

  • Conceptualizing and hosting Employee Engagement Events

  • Reading

  • Playing Snooker.

वाईनोन
प्रोफाइल स्नैपशॉट
Zaki Bangalore से बाहर है और Training and Development, B.Com-Bachelor of Commerce वर्ष 1991-1993 से AAIIS-Al Ameen Institute of Information Sciences, Bangalore University का अध्ययन किया है।
Zaki Imran English Language, Communication Skills, General Knowledge और अन्य प्रतिभाओं में प्रतिभाशाली है