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Tapan Nayak

Team Leader In Wipro
  • Delhi, Delhi, India
  • English Language, Team Leadership, Team Management
Profile Snapshot
Tapan is based out of Delhi & has studied Testing, MCA-Master in Computer Application from Year 2002-2005 in IGNOU-Indira Gandhi National Open University, Open University.
Tapan Nayak is Skilled in English Language, Team Leadership, Team Management and other talents.
Work Experience
Team Leader (HP Technical Chat Support)
Full Time Feb-2009 To Jun-2019 (10 years 4 months)
Responsibilities
  • ? Monitoring individual contributors, doing their data analysis, maintaining & sharing team data on a daily basis, giving feedback, conduct reviews. ? Identifying strength & development needs of individual contributors, coaching & creating training plans, creating improvement action plans. ? Maintaining rewards & recognition data, conducting appraisals, ? Marking attendance/Managing leaves, Coordinating team transportation, Arranging for team outings, Addressing disciplinary issues & resolving team conflicts, coordinate team member’s queries, doing career management activities for individual contributors. ? Coordinating with other support services, Maintaining/Coordinating programs & client reports, managing breaks effectively, Participate in recruitment efforts, Handling customer & client complaints, Creating and/or implementing incentive plans, celebrating various events, Retention of individual contributors.
Achievements
  • ? Achieved the ROCKSTAR award from HP for the Best Team Manager for 12 quarters among 16. ? The Best Revenue Generator & the Best Customer Promoter Creator for maximum months. ? Always got the Best reviews from WIPRO Management regarding the team management.
Education
Master in Computer Application, Testing
Indira Gandhi National Open UniversityOpen University
2002-2005
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