Tapan Nayak

Team Leader In Wipro
Delhi, Delhi, India
English Language, Team Leadership, Team Management
Talents
Work Experience
Team Leader (HP Technical Chat Support)
Full Time Feb-2009 To Jun-2019 10 years 4 months
Responsibilities
  • ? Monitoring individual contributors, doing their data analysis, maintaining & sharing team data on a daily basis, giving feedback, conduct reviews. ? Identifying strength & development needs of individual contributors, coaching & creating training plans, creating improvement action plans. ? Maintaining rewards & recognition data, conducting appraisals, ? Marking attendance/Managing leaves, Coordinating team transportation, Arranging for team outings, Addressing disciplinary issues & resolving team conflicts, coordinate team member’s queries, doing career management activities for individual contributors. ? Coordinating with other support services, Maintaining/Coordinating programs & client reports, managing breaks effectively, Participate in recruitment efforts, Handling customer & client complaints, Creating and/or implementing incentive plans, celebrating various events, Retention of individual contributors.
Achievements
  • ? Achieved the ROCKSTAR award from HP for the Best Team Manager for 12 quarters among 16. ? The Best Revenue Generator & the Best Customer Promoter Creator for maximum months. ? Always got the Best reviews from WIPRO Management regarding the team management.
Education
Master in Computer Application, Testing
Indira Gandhi National Open UniversityOpen University
2002-2005
Profile Snapshot
Tapan is based out of Delhi & has studied Testing, MCA-Master in Computer Application from Year 2002-2005 in IGNOU-Indira Gandhi National Open University, Open University.
Tapan Nayak is Skilled in English Language, Team Leadership, Team Management and other talents.