Amit Kushwaha

Being A Case (Disputes) Analyst, I've Been Passionate About Resolving All Client Related Services In The Credit Card Industry.
Delhi, Delhi, India
Biotechnology, Sales, Management
About
Being a Case (Disputes) Analyst, I've been passionate about resolving all client related services in the credit card industry. My domain emphasizes on fulfilling the promises to our card members and merchants along with driving retention and eventually expanding our mobility. My pride lies in staying organized when it comes to personal and professional front along with continuous trust and dedication. At the core, I am a person with precision and I go all my way to ensure every possible decision
Talents
Work Experience
Disputes Analyst
American Express India Pvt Ltd
Full Time Nov-2017 To present 7 years 5 months
Responsibilities
  • Evaluating, researching, decisioning, monitoring and communicating with key contacts up to and including investigations, Knowledge of Association (American Express) Rules and Regulations in claims processing, Monitor disputed transactions for possible fraudulent activity, Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.
Credit Bureau Analyst
SITEL INDIA PVT LTD
Full Time Nov-2015 To Feb-2017 1 year 3 months
Responsibilities
  • Fixing credit related concerns, be clear and concise in Customer’s disputes with the EQUIFAX and get their documentation in orderWe try to fix credit, be clear and concise in Customer’s disputes with the EQUIFAX and get their documentation in order.
    We also help customers to get access of their EQUIFAX Credit Report and EQUIFAX Credit Score.
Achievements
  • Received BEST SALES AND BEST CUSTOMER SERVICE awards for 2 consecutive months.
Sales Executive
ITECH Expert Pvt Ltd
Full Time Jul-2013 To Oct-2015 2 years 3 months
Responsibilities
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention, Resolved all customer complaints in a professional manner while prioritizing customer satisfaction, Acted as a top performer by working as a team player, Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
» 1 Project
Education
Executive Program in Business Management
, Bocconi University
2016-2017
Bachelor of Engineering or Technology
IMS Engineering CollegeDr A P J Abdul Kalam Technical University
2008-2013 Score68%
Extra-Curricular Interests

  • Cricket

  • Surfing internet for new and undiscovered facts.

Profile Snapshot
Amit is based out of Delhi & has studied Business Analytics, EPBM-Executive Program in Business Management from Year 2016-2017 in , Bocconi University.
Amit Kushwaha is Skilled in Biotechnology, Sales, Management and other talents.