Vikaas Verma

Vikaas Verma
Project / Operations / Manager (It)
Meerut, Uttar Pradesh, India
Operations Management, Supply Chain Management +22

Profile Snapshot

Vikaas is based out of Meerut & has studied Physics, B.Sc-Bachelor of Science from Year 1991-1994 in MC-Meerut College, Chaudhary Charan Singh University.

Vikaas Verma is Skilled in Operations Management, Supply Chain Management, Vendor Management and other talents.

About

Dynamic, Competent, Strong leader, ITIL Certified and familiar with PMI Project Methodologies. 10+ y

Talents

- Supply Chain Management
  
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- Vendor Management
  
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- Operations Management
  
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  82.1 %
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- Project Management
  
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Complete Talent Profile »

Work Experience

Business Service Desk Analyst

DFID, British High Commission

Full Time Feb-2006 To Nov-2015 9 years 9 months

Responsibilities

• Aligning Global IT Services with business objectives and its customer’s needs
• Driving continual ITSM improvement and eliminating waste efforts
• Motivating and Leading 20+ diverse Global IT team for IT & PM activities
• Leading and managing Enterprise IT-Operations (day-to-day)
• Maintaining Enterprise IT Service Delivery & Infrastructure availability by 99.95%
• Ensuring IT Security Standards and data confidentiality maintained Globally at all times
• Providing Technical, IT Process training and induction to Global users & IT Admins
• Procuring & Managing H/w-S/w, S/w Licenses, IT Inventory
• Managing DR & BCP, and its inventory/ documentation and regular testing
• Managing Enterprise IT-incidents (HP-Anywhere) and escalations appropriately
• Review all change requests, challenge when necessary, and packaging the software
• Distributing tasks appropriately and monitoring its completeness
• Resolving issues and emergencies effectively and efficiently
• Good Exposure i

Achievements

01.] Developed PAC script to pickup Pickup Proxy server automatically. 02.] Recovered display problem of a Active Directory Domain Controller using Registry. 03.] Created Registry script which prevent a Server computer to be reinstalled after two months. 04.] Created and implemented two scripts on all network computers which removes a critical malware attack, which was not detectable from running antivirus in the organisation.

» 5 Projects

Office Relocation

May-2013 to Oct-2014

Office Relocation. Had meetings to plan it and identified budget and contractors, project scope and plan is created, and contract was agreed. Created WBS, schedule, Identified Risks and planned to mitigate them. Plan executed and monitored closely for risk and quality. Incorporated identified changes in building construction and IT Infrastructure layout. Tested IT Infrastructure functionality, updated all the required documents, and lessons learned noted. Got acceptance from pilot users and HO, and closed the project.

Change Telephone System to VOIP

Feb-2011 to Jul-2011

Change Telephone System to VOIP. Had meetings to plan it and identified budget and contractor, project scope and plan is created, and contract was agreed. Hardware received. Created WBS, schedule, Identified Risks and planned to accept losing existing extension number and personal keys mapping. Plan executed and monitored closely for risk and quality. Updated all technical documents, lessons learned noted. Got acceptance reports from all the users individually and closed the project.

Installing MS Office 2010 organisation wide

Mar-2010 to Jan-2011

Installing MS Office 2010. Being Software Packaging and CCB team member, had meetings to plan it and identified budget, vendor and tool to package MS Office 2010. Created WBS, and schedule to package, pilot testing, and nearby release date, control changes, manage risk of data loss. Plan executed and monitored closely for quality. During pilot testing, identified changes incorporated. Updated all the technical documents, lessons learned noted. Got acceptance from all the users individually and closed the project.

Replacing all client Computers with Win-7

Feb-2009 to May-2009

Replacing all client Computers with Win-7. Had meetings to plan it and identified budget and vendor. Created WBS, schedule, pilot testing and nearby release date. Identified and mitigate risk of losing user's data and profile settings. Plan executed and monitored closely for quality. Updated all the technical documents, lessons learned noted. Got acceptance reports from all the users individually and closed the project.

Updating HP Laser-Jet Printers

Business Service Desk Analyst at DFID, British High Commission

Jun-2008 to Dec-2008

Updating HP Laser-Jet Printers. Had meetings to plan it and identified Printer Model, budget and vendor. Created WBS, schedule, pilot testing and nearby replacing date. Contributed to Procurement SOWs. Plan executed and monitored closely for quality. AMC issued to the vendor. Updated all the technical documents, lessons learned noted. Got acceptance reports from all sites and closed the project.

Education

Bachelor of Science, Physics

Meerut CollegeChaudhary Charan Singh University

1991-1994

Extra-Curricular Interests

Graduate (Sangeet Visharad) in Indian Classical Vocal Music
Table Tennis
Football

Singing
Cricket
Badminton

Sudoku
Hockey
Scouting certificates in school

Profile Snapshot

Vikaas is based out of Meerut & has studied Physics, B.Sc-Bachelor of Science from Year 1991-1994 in MC-Meerut College, Chaudhary Charan Singh University.

Vikaas Verma is Skilled in Operations Management, Supply Chain Management, Vendor Management and other talents.

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