Venugopal K

Key Account/Service Delivery/Operations Management Professional
Trivandrum, Kerala, India
Aptitude, Services Delivery, Account Management
About
Proactive and results-driven senior professional with a wealth of over 29 years incubating diverse businesses to peak performance efficiency and accelerated profitability. Pioneering spirit - part of a seed team to catalyze start-up of BPO models in India. Peak entrepreneurial sense with a strong customer centricity. Recipient of several recognitions from global stakeholders.
Talents
Work Experience
Senior Consultant
Respublica Consulting
Part Time Oct-2018 To present 6 years 6 months
Responsibilities
  • Handling Account Management, providing consulting services to start-up companies with their user acquisition programs, business enhancement and market expansion plans
Director - Client Services
Finastra (Formerly Known As D+H Solutions India Private Limited)
Full Time Jan-2017 To Jun-2018 1 year 5 months
Responsibilities
  • Provided Implementation & Support services to two SBU’s of the company, managing 200+ people. Acclaimed for operational excellence, business strategy, people and process management for this division.
Director - Operations
RR Donnelley India Outsource Private Limited
Full Time Apr-2007 To Aug-2016 9 years 4 months
Responsibilities
  • Part of the strategic leadership team and Operational Head for the Utility sector for large enterprises from UK and Financial print management for US customers. Supported back office operations for a US based Insurance firm, Presentation Services for a leading Investment Banking Firm and Data Management for a US based Market Research Company. Point of contact for all IT issues and setting-up security in India & overseas
Achievements
  • Accelerated operations from 15 people to 300 resources, 23 to over 440 processes, managing two delivery centers across multiple departments and customer queries. Achieved 15% cost reduction consistently year-on-year and contained attrition levels to below 20% ? Part of the Trivandrum Leadership Team which was acknowledged by global leadership for orchestrating the Asia Centre into the second largest profitable operational site in RRD APAC with a headcount of 1400+
Managing Partner/Director
Protrack India/Exzient Consulting Services Pvt. Ltd.
Full Time Apr-2004 To Feb-2007 2 years 10 months
Responsibilities
  • Managed key accounts, service Delivery and operations
Founder Member
Customer Asset India Private Limited
Full Time Apr-2000 To Mar-2004 3 years 11 months
Responsibilities
  • Being part of the founding team, I had the exposure to get involved in different functions and departments for setting up the operations at multiple locations.
Achievements
  • Made a career switch to become part of the BPO movement in India.
Education
Master of Business Administration
Indian School of Business Management and Administration
2013-2015
Extra-Curricular Interests

  • Reading

  • Counseling

Profile Snapshot
Venugopal is based out of Trivandrum & has studied International Finance and Retail Management, MBA-Master of Business Administration from Year 2013-2015 in Indian School of Business Management and Administration, .
Venugopal K is Skilled in Aptitude, Services Delivery, Account Management and other talents.