Tuhin Barua

Kolkata, West Bengal, India
Team Management, IT Managment, Quality Assurance
About
I have 8 years 7month of experience in Service management, Business Operations and Vendor Management with little hands on in marketing and Sales as well.
I've always done my assignments with precision and perfection within given time frame. Moreover I've good interpersonal skills and love to work with a team.
Hardworking, competent, efficient and give me a chance, I can prove my words.
Smart, Dynamic & Talented to Play a Positive Role in a Challenging Environment.
Talents
Work Experience
Executive IT
Amrit Feeds Ltd
Full Time Jun-2014 To present 10 years 10 months
Responsibilities
  • Responsible for MIS management, Asset management, Vendor management and Procurement of IT Product and Services.
    PAN India Managing call logged. Supervise and recognize the requirements of IT Infrastructures for all Branches,
    Providing solution for IT related issues for existing 200 Branches and handling 10 IT engineers and providing IT Report to Sr. Manager central/IT Head.
    Coordinate end-to-end activities until the issue is resolved.
    Communicate to onsite IT coordinator/Engineer until the issue is resolved.
    Provide training to CRM help desk department for IT related issue, Call login and escalation matrix.
    Creating Purchase Order and GRN entry in SAP. PAN India DMS management.
    Achieving Procurement Target (PAN India) and other key performance targets set by the Top Management.
    PAN India Monitoring Call ticket performance online of the states.
    PAN India Monitoring performance of IT Engineers.
    Gathering user feedback
Achievements
  • NA
IT Executive
Xenolith Technologies Pvt Ltd
Full Time Nov-2013 To Jun-2014 7 months
Responsibilities
  • PAN India Managing call logged. Supervise and recognize the requirements of IT Infrastructures for all Branches,
    Providing solution for IT related issues for existing 200 Branches and handling 10 IT engineers and providing IT Report to Sr. Manager central/IT Head.
    Coordinate end-to-end activities until the issue is resolved.
    Communicate to onsite IT coordinator/Engineer until the issue is resolved.
    Provide training to CRM Helpdesk department for IT related issue, Call login and escalation matrix.
    Achieving Procurement Target (PAN India) and other key performance targets set by the Top Management.
    PAN India Monitoring Call ticket performance online of the states.
    PAN India Monitoring performance of IT Engineers.
    Gathering market intelligence and informing IT engineer on the same.
    Gathering user feedback on support quality, & other expectations to IT.
    Manage all IT related issue (PAN India) i.e. networking and hardware tr
Achievements
  • NA
IT Executive
Srei Sahaj E Village Ltd
Full Time Oct-2010 To Oct-2013 3 years
Responsibilities
  • Providing solution for IT related issues for existing 200 Branches and handling 10 IT engineers and providing IT Report to Sr. Manager central/IT Head.
    Coordinate end-to-end activities until the issue is resolved.
    Communicate to onsite IT coordinator/Engineer until the issue is resolved.
    Provide training to CRM Help Desk department for IT related issue, Call login and escalation matrix.
Achievements
  • NA
Desktop Support Engineer
Wipro Info Tech Pvt Ltd
Full Time Jan-2008 To Oct-2010 2 years 9 months
Responsibilities
  • Wipro provides the Technical support for IT Department to Future Group (p) Ltd.
Achievements
  • NA
Education
Bachelor of Science, Information Technology
Sikkim Manipal UniversityDeemed University
2004-2008
Blogs & Portfolio
Looking for IT Operation JOB
Looking for IT Operation JOB
Blog
Looking for IT Operation JOB
Model.ProfilDetail.name
Tuhin Barua 16 Feb, 2017 3 view 0 Comments
I have 8 years 7month of experience in Service management, Business Operations and Vendor Management with little hands on in marketing and Sales as well. I've always ...
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Extra-Curricular Interests

  • Hardware and Networking. Net Surfing and Bike ridding and Traveling.

Profile Snapshot
Tuhin is based out of Kolkata & has studied IT-Information Technology, B.Sc-Bachelor of Science from Year 2004-2008 in SMU-Sikkim Manipal University, Deemed University.
Tuhin Barua is Skilled in Team Management, IT Managment, Quality Assurance and other talents.