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Pratik Topiwala

Data Analyst/Mis Executive/Back Office Operations
  • Vadodara, Gujarat, India
  • Communication Skills, MS Excel, Market Research
Profile Snapshot
Pratik is based out of Vadodara & has studied Computer Application, BCA-Bachelor of Computer Application from Year 2008-2011 in Other, Other.
Pratik Topiwala is Skilled in Communication Skills, MS Excel, Market Research and other talents.
About
Talent individual having in-depth knowledge in my field..
Work Experience
Data Analsyst/MIS Executive
Zydex Industries
Full Time Feb-2015 To present (10 years 2 months)
Responsibilities
  • ? Handling large amount of data of Customers & Dealers of different regions of INDIA e.g., North, South ,East & West
    ? Generate sales & production reports for higher management includes key persona's like VP(Vice President) & GM(General Manger) of Textile Department
    ? Also, taking care of Production forecasting for our Manufacturing plant by analyzing sales data
    ? Analyze Sales calls/visits of Sales/Marketing Executives and prepare monthly reports
Operations Analyst
TCS (TATA CONSLTANCY SERVICES LTD.)
Full Time May-2013 To Jan-2015 (1 year 8 months)
Responsibilities
  • ? Analyze the usage of iOS/Android Applications of countries like US, UK, Japan, Italy and Australia
    ? Conduct research on the bases of the trend/behavior of particular application(Android/iOS) by evaluating business rules, market activities, and general carrier trends
    ? In depth data analysis on weekly & monthly bases and update our client (Nielsen, US) with the same on call
    ? Continue to serve as lead for all internal client communication including team and other production departments
    ? Responsible for training of new Team Members in process
    ? Ensuring Service Delivery Parameters/SLA are met by team with 100% Accuracy & Quality
Achievements
  • ? Rewarded with “Nielsen Gold award” by our client “Nielsen” under 6 months of joining TCS for Continuous/Excellent performance as an Analyst in November, 2013
OCR
E Tech Global Solutions
Full Time Jul-2012 To May-2013 (10 months)
Responsibilities
  • ? Handling Customers on Chat for Verizon Tele Communication Services, US
    ? Help Customer to resolve query & order processing along with upselling
    ? Ensuring the quality of product & make sure customer remains happy
CSR
PINNACLE BPO
Full Time Jun-2011 To Feb-2012 (8 months)
Responsibilities
  • ? Assist customers & resolve query in regards of their loan
    ? Give reminder to the customers before there payment installment gets due
Education
Bachelor of Computer Application
OtherOther
2008-2011
yKnown
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