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Sunil Wankhade

• Offering 15 Years Of Experience In Service Management, Inbound And Outbound Contact Center Operations(In-House/Outsourced), Customer Experience
  • Pune, Maharashtra, India
  • Team Management, Training Skills, BPO
Profile Snapshot
Sunil is based out of Pune & has studied Zoology, B.Sc-Bachelor of Science from Year 2001-2009 in SPPU-Savitribai Phule Pune University, Savitribai Phule Pune University.
Sunil Wankhade is Skilled in Team Management, Training Skills, BPO and other talents.
About
• Offering 15 years of experience in Service Management, Inbound and Outbound Contact Center Operations(in-house/outsourced), Customer Experience, Tele Sales Operations and People Management
Work Experience
Manager Operations - Customer Service
UA Brands International Pvt Ltd. (US Retail Company)
Full Time Oct-2017 To Jun-2019 (1 year 8 months)
Responsibilities
  • •Heading the In-house (Captive) Contact Centre Operations with 30 executives for Voice Calls, Chats and Emails •Transitioned the contact centre operations from the onshore site (USA) to India location •Recruiting and Training the new hires on end to end process, product and applications
Achievements
  • oSuccessfully conducting the training with 95% throughput oSelected as Leadership Team Member oReduction in cost for the Line of Business o0% employee attrition for the first 12 months
Education
Bachelor of Science, Zoology
Savitribai Phule Pune UniversitySavitribai Phule Pune University
2001-2009 | Score 60%
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