Shilpa Saluja

Obtain A Position As A Team-Player In A People-Oriented Organization Where I Can Maximize My Customer-Service Experience In A Challenging Environment
Gurgaon, Haryana, India
Vendor Management, Administration, Customer Service
About
I am fun loving and easy to get along a person who loves working in a team. I love challenges working under deadlines. I love being a part of the operational team as that is my forte.
Talents
Work Experience
Community Manager
Smartworks Business Centre
Full Time Apr-2018 To present 7 years
Responsibilities
  • I am responsible for overall Operations for the center & Taking care of the admin requirements for the clients along with the centre.Responsible to handle the tours in the Centre and the Walk-in client’s and providing the best suitable options for the client’s requirement.Working on monthly reports like Townhall, Happay etc. Taking daily reporting from FOA’s & Ensuring cost control measures are implemented.Ensuring centre is up to the mark and presentable at all times.Handling clients escalations.Overlooking support staff performance, ensure centre standards are maintained at all times. Implementation of various SOP’s as given by ops team like Wobot, zopper, onboarding new client etc.Responsible for Monthly recurring and supplementary billing / ensuring invoices are raised correctly. Organizing & executing events for the members. Coordination with building management for any related concerns,Parking management ,KYC collection from clients ,Induction to new joinees.
Asst. Community Manager
Awfis Space Solutions
Full Time May-2017 To Dec-2017 7 months
Responsibilities
  • I was responsible to manage one of their biggest centre in NCR region single handedly. MY main KRA was to ensure smooth operations in the centre in regards to their admin requirement, facilities requirement etc. I was also responsible for the renewals of the inhouse clients along with managing the walk-in sales for the centre. I was also responsible for taking care of vendor management , invoice processing of vendors, managing finance for the clients, payment collection, managing F&B sales etc.
Community Manager
Regus Business Centre
Full Time Oct-2013 To May-2017 3 years 7 months
Responsibilities
  • As a community Manager I am responsible for managing the entire sales & operation of the centre.I am also responsible for Vendor Management,IT operations etc.I also support my GM in managing sales & meetings in her absence
Achievements
  • Started as a FOA with Regus and got promoted till Community Manager
Team Executive
Taj Lake Palace, Udaipur
Full Time Jun-2012 To Oct-2013 1 year 4 months
Responsibilities
  • Taking In-Room Dining Orders. Service Delivery. Taking guest request & delivery. Handling Inventory. Managing Stock. Butler Service.
Education
Bachelor of Arts, Hotel Management
OtherOther
2009-2012
Extra-Curricular Interests

  • cooking

  • phtography

  • dancing

  • reading

Profile Snapshot
Shilpa is based out of Gurgaon & has studied Hotel Management, BA-Bachelor of Arts from Year 2009-2012 in Other, Other.
Shilpa Saluja is Skilled in Vendor Management, Administration, Customer Service and other talents.