Sonu Sharma

Desktop Support Engineer
Gurgaon, Haryana, India
Computer Technician, Hardware Engineer, System Administration,
About
i have good knowledge of Active Directory, DHCP, Outlook, Ticketing toll, Network Printers& Local Printers, Windows server 2008, Win 10, Win 8, Win 7, Windows troubleshooting, Ubunthu, Bandwidth management, Wifi, hardware, networking and windows. i want a good job in IT.
Talents
Work Experience
L2 Support Engineer cum Trainer
Leo Pride Consulting Pvt Ltd.
Full Time Jan-2017 To Jun-2017 5 months
Responsibilities
  • Support for Active Directory, Group Policy, OS hardening, Anti-Virus, Anti-Spam, remote connection techniques such as Remote Desktop, VPN.
    Active Directory administration and handheld tasks like user ID creation, deletion and access rights.
    Manage all Commissioning and decommissioning of equipment’s (Server devices, Network Devices, Storage, etc) and ensuring standards/policies are adhere.
    Ensure team management and planning of all critical activities, coordination with team and customer and focus on continuous process improvements.
    ? Prepare and keep the Standard Operations Procedures and vendor escalation matrices for all infrastructure components up to date.
    ? Performed cross platform audits of Active Directory (AD) objects and user permissions
    ? Managed User Accounts on Windows Platform (Creation, Deletion, Permissions, and VPN Access)
    ? Developed organizational units in Active Directory (AD) and managed user security with group policies
    ? Administered DNS, DHCP.
L2 Support Engineer
Full Time Jan-2016 To Jan-2017 1 year
Responsibilities
  • ? Support for Active Directory, Group Policy, OS hardening, Anti-Virus, Anti-Spam, remote connection techniques such as Remote Desktop, VPN.
    ? Active Directory administration and handheld tasks like user ID creation, deletion and access rights.
    ? Manage all Commissioning and decommissioning of equipment’s (Server devices, Network Devices, Storage, etc) and ensuring standards/policies are adhere.
    ? Ensure team management and planning of all critical activities, coordination with team and customer and focus on continuous process improvements.
    ? Prepare and keep the Standard Operations Procedures and vendor escalation matrices for all infrastructure components up to date.
    ? Performed cross platform audits of Active Directory (AD) objects and user permissions
    ? Managed User Accounts on Windows Platform (Creation, Deletion, Permissions, and VPN Access)
    ? Developed organizational units in Active Directory (AD) and managed user security with group policies
    ? Administered DNS, DHCP.
Desktop support
Savaari Car Rentals Pvt Ltd
Full Time Aug-2014 To present 10 years 8 months
Responsibilities
  • Assembling all types of Desktop PC's.
    Installing and Troubleshooting computer hardware.
    Installing, Configuring and Administering Microsoft Windows XP Professional, windows 7, Windows 8, Windows 8.1 and Windows 10.
    Detecting and Cleaning Viruses.
    Install Switches and router Implement Small Network infrastructure.
    Installing and troubleshooting, Network and Local Printers.
    Configuring and Troubleshooting Windows Outlook Express and Windows mail.
    Maintaining Users Mail backups and Data backups.
    Troubleshooting network connectivity for clients.
    Installing and Troubleshooting Local and Network printers.
System and Network Engineer
Delhi Institute of Technology and Management
Full Time Jul-2010 To Jun-2014 3 years 11 months
Responsibilities
  • Configuring & Managing Bandwidth Management Software as Smart guard, Apex Network Manager.
    Setting up & planning LAN as per project requirement.
    Configuration of Router, Switches etc.
    Supporting clients remotely with the help of Remote support tools as Remote Desktop Connection.
    Monitoring Hardware, Networking, Sharing and Security setting.
    Requirements Analysis of Hardware & Hardware Maintenance.
    Installation of Software package on different O.S & Managing user Group and Account.
    Installing Windows from Ghost & Disc wizard. (Take few times comparing other utilities)
    Installing Configuring MS Outlook & MS Outlook Express.
    Installing Windows98, Win2000prof, WinXP & Server2003, Win7, Win Vista and Server2008.
    Assembling, De-Assembling, Troubleshooting and Perform hardware related installation.
    Handling Anti-virus software’s installation updating and maintenance.
    Configure any Printer in as network environ Configure any Printer in as per network environment.
Education
Post Graduate Diploma in Computer Application
Campus of Open LearningHimachal University
2014-2015
Bachelor of Commerce, Economics and Management
Shivaji CollegeUniversity of Delhi
2006-2010
Extra-Curricular Interests

  • computer related

Profile Snapshot
Sonu is based out of Gurgaon & has studied Network Engineering, PGDCA-Post Graduate Diploma in Computer Application from Year 2014-2015 in COL-Campus of Open Learning, Himachal University.
Sonu Sharma is Skilled in Computer Technician, Hardware Engineer, System Administration and other talents.