Shobha Gundepudi

Bangalore, Karnataka, India
Typing, English Language, HTML
About
Having experience in Personal Assistant App - Help Chat on various sectors like Telecom, E-Commerce, Banking, Travel & Holiday, Education, Jobs & Vacancies, etc.

Having experience in Make My Trip as Holiday Expert, providing itineraries for holiday packages.
Talents
Work Experience
Tele Calling Executive (Work from Home )
Part Time Feb-2017 To present 8 years 2 months
Responsibilities
  • Calling customers of various reputed companies for enquiring and solving their queries
Scorer ( Work from Home )
Digital Nirvana Information Systems
Part Time Nov-2015 To Apr-2016 5 months
Responsibilities
  • 1. Correcting English essays of Japanese students 2. Checking for Vocabulary, Grammar. 3. Giving comments and scores accordingly.
Holiday Expert ( Work from Home )
Full Time Apr-2015 To Dec-2015 8 months
Responsibilities
  • 1. Handling queries assigned in CRM. 2. Providing itineraries for respective guests 3. Booking holiday packages for respective guests
Brand Expert ( Work from Home )
Akosha - Help chat
Part Time Apr-2015 To Sep-2015 5 months
Responsibilities
  • 1. Handled sectors - Banking, Telecom, Food 2. Handled 5 to 6 queries at a time and gave quality resolution 3. Creating my own Knowledge base for repetitive queries. 4. Personal Knowledge base is being shared to the team and discussed with Team Lead to add this into knowledge base. 5. Helping other Brand Experts in resolving the queries. 6. Reaching daily targets with high quality ranging from 9.0 to 10.00 on scale of 10. 7. Weekly review with Quality Analyst and Team Lead to enable efficiency and productivity of chats. 8. Logging complaints on behalf of customer 9. Worked on various sectors like Telecom, E-Commerce, Banking, Travel & Holiday, Education, Jobs & vacancies, etc.
Teacher
Hello Kids Pre-primary school
Full Time Jul-2010 To Mar-2011 8 months
Responsibilities
  • 1. Handling classes for Nursery and Play Group kids. 2. Handling office enquiries
Computer Faculty
Surabhi Charitable Trust
Full Time May-2008 To Nov-2008 6 months
Responsibilities
  • 1. Handling basic computer classes 2. Providing detailed knowledge on MS-Office tools. (Both theoretical and practical) 3. Verifying the projects done by students and submitting to the management. 4. Training junior faculties. 5. Prepared Tally 9 syllabus.
Programmer
R.G.R. Siddhanthi Degree College for Women
Full Time Jul-2001 To Mar-2004 2 years 8 months
Responsibilities
  • 1. Handling Theory classes on Accounting Packages, Business Data Processing &Accounting Systems. 2. Handling Practical classes on Java, Web Programming, Tally Package, Ex-NGN Package, Fundamentals of Information Technology, MS-Office and C & PC-Software.
Education
Post Graduate Diploma in Business Management
Dhruva College of ManagementAll India Management Association
1997-1999 Score56%
Profile Snapshot
Shobha is based out of Bangalore & has studied Finance, PGDBM-Post Graduate Diploma in Business Management from Year 1997-1999 in DCM-Dhruva College of Management, All India Management Association.
Shobha Gundepudi is Skilled in Typing, English Language, HTML and other talents.