Developed budgets & annual plans to manage facilities as per organizational needs & parameters Supervised facility management functions and negotiated with service providers for cost effective solutions and ensured effective & seamless operations Managed all administrative activities like maintenance of office equipment, transport, housekeeping & maintenance of office and recordkeeping of office stationery including various formats and submitted documents related to Bank Identified and networked with cost effective & reliable vendors/ suppliers for purchase of requisite materials, controlled security operations entailing regularization of visitor’s entry / exit to the premises and traffic inside and outside premises Administered HR functions pertaining to employee payroll, leaves, medical reimbursement, staff loans, employee files and others Maintained cordial relations with customers to sustain the profitability of the business, customer grievances and resolved their issues for customer retention Maximized customer satisfaction level by on time delivery, monitored customer complaints and provided efficient services Created and maintained latest revisions of human resources forms and maintain latest revisions of human resources policies Determined training needs of employees to enhance their operational efficiency which led to increased productivity Created and sustained dynamic environment that fosters development opportunities and motivates high performance amongst team members