Senthil Kumar A

Chennai, Tamil Nadu, India
Services Delivery, Services Launches, Training Skills
About
Project & Operation Management with proven records inHCL Infosystems Ltd & Repair & Return Technology India Pvt Ltd.
Business Development (Service Business & Franchisee Business) with proven records in South
Manager – Customer Support with a team size of 45+ employees and 45 service partner across costal Andhra Pradesh.
Managed entire Banking territory in Karnataka with 75+ engineers located various places in the state.
More than one decade years of exp including 6+ yrs in Project Mgmt
Talents
Work Experience
GENERAL MANAGER OPERATIONS
ACCORD TECHNOCARE PVT LTD
Full Time Oct-2015 To present 9 years 5 months
Responsibilities
  • ? Responsibility of Managing calls and operation smooth flow.
    ? Team Management
    ? Updating ELS test in time.
    ? Meeting SLA as per the customer requirement.
    ? Vendors Management
    ? Responsibility of managing calls, call centre operations and the Stores Operations. Continuous monitoring and the auditing the stores in a periodic manner which helps smother functions of the STO.
    ? Managing engineers and the overall operations
    ? Managing the escalation calls
    ? Monitoring Process Flow in our Ware House.
    ? Monitoring Receipt operations.
    ? Controlling Tear Down.
    ? Managing entire operations of Ware House in Chennai.
    ? Vendor Management
    ? Setting up Robotics Labs in Colleges & Schools.
    ? Finding Colleges to launch workshop in Robitics Technology.
    ? Training Management
    ? Trainers hunt and organizing the trainings to trainers with HO
Achievements
  • REDUCED FAILURES FROM 25% TO LESS THAN 5%. COST CONTROL, NEW TOOLS PURCHASED AND GIVEN TRAINING TO TEAMS, PRODUCTION QTY RAISED FROM 2000 TO 10000 PER MONTH. HANDLING CAPACITY IMPROVED FROM 3000 TO 15000. HEAD COUNT INCREASED FROM 10 TO 60+ STILL GROWING.
BRANCH MANAGER
DAKSHIN AGENCIES
Full Time Jan-2015 To Oct-2015 9 months
Responsibilities
  • ? HR & Training Organizing
    ? Meeting HR Managers for getting HR Consultancy business
    ? Talent Hunt search for major clients in IT and Non-IT like Ponpure Chemicals, Indigo Airlines, Robosoft and many more.
    ? Network Solutions sales done with DAX product support.
Manager Operations
DAX Networks Ltd
Full Time Oct-2012 To Dec-2014 2 years 2 months
Responsibilities

  • 1. Controlling Inward
    2. Controlling QC and timely update the QC
    3. Maintains the Ware House Stock
    4. Stock flow control
    5. Vendors Management
    6. Controlling Branding
    7. Talking with OEMs and updating technical datas in WEB
    8. Outward control
    9. Team Management
    10. Cost control
    11. Control branding activity
    12. WTY database management
Achievements
  • Controlled vendors
    Converted major operations in-house itself
    Saved almost Rs. 20L / Month to the company
Project Manager
Full Time Jan-2011 To Jun-2012 1 year 5 months
Responsibilities
  • 1. Responsibility of Managing calls and operation smooth flow.
    2. Team Management
    3. Updating ELS test in time.
    4. Responsibility of Reverse Logistic Performance and per the agreed SLA.
    5. GSP / ASP customer Satisfaction Monitoring
    6. Responsibility of Error free Dispatches as per the SLA.
    7. Responsibility of Import Clearance as per the SLA.
    8. DOA repair monitor and Responsibility of second Sales to the distributor.
    9. Monitoring Process Flow in our Ware House.
    10. Monitoring Receipt operations.
    11. Controlling Tear Down.
    12. Managing entire operations of Ware House in Chennai.
    13. Vendor Management
    14. Supply Chain monitoring
    15. Getting new business from the existing customer (Sony)
    16. Cost cutting
    17. Finding out new customers
Achievements
  • New project for Sony mobiles RMA management implemented and successfully running
    Logistics part also taken care
Business Development Manager
Afroserve.com Ltd
Full Time Jun-2009 To Dec-2010 1 year 6 months
Responsibilities
  • 1. Responsibility of Managing calls and operation smooth flow.
    2. Engineers Motivation.
    3. Appointment of new franchisee across south.
    4. Responsibility of Achieving WE/AMC packs target for mobile phones.
    5. Customer Satisfaction Monitoring
    6. Responsibility of Business development in the area of Mobile phone accessories.
    7. Vendor Management and monitoring supply Chain Process
    8. Responsibility of Market survey in terms of Mobile phone service.
    9. Monitoring Process Flow in our stores.
    10. Monitoring SPO operations.
    11. Controlling of L3/L4 service.
    12. Managing entire operations of Re-Store Centre at Valasarawakkam and RA Puram at Chennai and Restore Centre at Bangalore.
    18. Managing business Growth for Franchisee (Bangalore, Nellore and others) also.
Achievements
  • Achieved the target in south.
    Initially taken care only TN after 6 months entire south business Development and Operations taken
Customer Support Manager
Full Time Jan-2007 To May-2009 2 years 4 months
Responsibilities
  • 1 Responsibility of managing calls, call centre operations and the Stores Operations. Continuous monitoring and the auditing the stores in a periodic manner which helps smother functions of the STO.
    2 Managing engineers and the overall operations
    3 Managing the escalation calls
    4 Responsibility of managing service partners and the dealer in costal AP.
    5 Generating revenues.
    6 Achieving upgrade target
    7 Monitoring the process flow
    8 Vendor Management
    9 Monitoring CSS (Customer Satisfaction Survey)
    10 Operations Manager for Vijayawada upcountry location.
    11 Understanding Technical knowledge of TOSHIBA and HCL Laptops.
    12 Good hands on experience of TOSHIBA laptops.
    13 Co-ordination with TOSHIBA for spares and Technical.

Achievements
  • More than 20 Consumer Forum Cases closed
    Process implemented for STO & Engineers
    Partners Training done for new products and process implemented for them
Territory Manager
Full Time Aug-2001 To Jan-2007 5 years 5 months
Responsibilities
  • ? Accountable for managing the entire banking support operations spread across Karnataka with the distinction of building a pioneering team of 75 engineers handling the support operations.
    ? Monitored the QA Process at the Test and Repair Centre, assuring supply of only certified products in the Field.
    ? Achieved a business growth of 100% in the 2 consecutive years of tenure. SBI is started with 59 Branches AMC in the year of 2002-04. Next tender (Year of 2004-06) SBI released the order for 120 Branches spread across Karnataka.
    ? Expecting to achieve a business growth of 44% in the next 2 years
    ? Apart from AMC achieving average of 2.0 Laks/Annum in upgrade Business
Achievements
  • ? Achieved a business growth of 100% in the 2 consecutive years of tenure. SBI is started with 59 Branches AMC in the year of 2002-04. Next tender (Year of 2004-06) SBI released the order for 180 Branches spread across Karnataka
    Joined as Consolidated Employee and Promoted as Territory Manager
Customer Support Engineer
Zenith Computers Ltd
Full Time Aug-1999 To Aug-2001 2 years
Responsibilities
  • ? Distinction of managing the installation, Service and Maintains of the Corporate Customers
Customer Support Engineer
Flake Agencies
Full Time Jan-1998 To Aug-1999 1 year 7 months
Responsibilities
  • ? Installation and maintaining all type of printers and UPS in TVS Motors Ltd, Hosur.
    ? Installation and maintains of Higher end UPS of TVSE-IMV (5 KVA, 40 KVA) Paralleling technology, Remote Monitoring.
    ? Installation and maintaining desktops in Ashok Leyland Ltd, Hosur
» 1 Project
Education
Bachelor of Science, Other
Madras UniversityUniversity of Madras
1993-1997
Blogs & Portfolio
Skill Sets
Skill Sets
Blog
Skill Sets
Model.ProfilDetail.name
Senthil Kumar A 30 Jan, 2015 20 view 0 Comments
Managerial and Functional Project and Delivery Management Vendor Management Service sales and upgrade sales Service partner Management Good Experience in Team ma...
GET MORE INFO
Skill Set Brief
Skill Set Brief
Blog
Skill Set Brief
Model.ProfilDetail.name
Senthil Kumar A 30 Jan, 2015 20 view 0 Comments
Managerial and Functional Project and Delivery Management Vendor Management Service sales and upgrade sales Service partner Management Good Experience in Team ma...
GET MORE INFO
See More Blogs & Protfolio »
Extra-Curricular Interests

  • Books reading

  • NCC

Profile Snapshot
Senthil is based out of Chennai & has studied Other, B.Sc-Bachelor of Science from Year 1993-1997 in MU-Madras University, University of Madras.
Senthil Kumar A is Skilled in Services Delivery, Services Launches, Training Skills and other talents.