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Pankaj Kumar

Having 3 Yr. & 6 Months Exp. Of Ecommerce Manager, Backend Operations And Also To Handle Erp & Crm.
  • Gurgaon, Haryana, India
  • Operations Management, Global Operations, E Commerce
Profile Snapshot
Pankaj is based out of Gurgaon & has studied IT-Information Technology, ME MTech-Master of Engineering or Technology from Year 2012-2014 in ASET-Amity School of Engineering and Technology, Amity University.
Pankaj Kumar is Skilled in Operations Management, Global Operations, E Commerce and other talents.
Work Experience
Ecommerce Operations Associate
HTSS (I) Pvt. Ltd.
Full Time Nov-2018 To Jun-2019 (7 months)
Responsibilities
  • • Manage new product information, update products content and details, update catalogue and online promotions. • Communicate with the customer's and manage his/her queries and feedback, manage the order status & returns. • Manage stock details report, product information; communicate with warehouse team about stocks and reports daily. • Update listings, inventories, manage product description, search keywords, edit and upload images. • Shipped the product to the client, manage returns; Process the shipment via forwarder and regularly updates.
Customer Relationship Executive
NPV Co. & Associates
Full Time Sep-2016 To Oct-2018 (2 years 1 month)
Responsibilities
  • • Manage to interact with clients, documentation process and order fulfillment or product management. • Handle communication between companies and organize travel or accommodates and welcome the clients. • Research the fortune companies, manage & update the data of listing company’s records, communicate with them. • Create New Vendor’s details & existing account; manage team and regularly follow-up with daily/ weekly reposts.
Online Website Coordinator
Orientique Australia
Full Time Apr-2015 To Jun-2016 (1 year 2 months)
Responsibilities
  • • Manage the web portals page and market place sites as Amazon.com and social site promotions and stock report’s. • Manage the E-commerce Magento admin, category management, manage Garment products and order process. • Data management, newsletters and communicate with vendor's and operation’s team for share products information. • Inventory, Listing products, sales order, client queries and manage products according to the season.
Education
Master of Engineering or Technology
Amity School of Engineering and TechnologyAmity University
2012-2014 | Score 66%
Bachelor of Engineering or Technology
Compucom Institute of Information Technology and ManagementRajasthan Technical University
2008-2012 | Score 65%
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