Sambit Kumar Mishra

Mba Experinced Implementation Analyst
Delhi, Delhi, India
Troubleshooting, English Language, Communication Skills
About
Quality Assurance Professional with , Implementation, Customer Support , Risk & Compliance management skills , Employee Benefits Striving to improve the employee experience and collective job satisfaction at New Delhi , In .
Talents
Work Experience
Senior Lead Implementation Analyst
Mercer India pvt ltd
Full Time Aug-2014 To present 10 years 8 months
Responsibilities
  • Actively engaged in all client specific documentation including updating requirements, obtaining client sign off, and recording in accordance with company standards and protocols. Leading both Manual Testing Team , Support service Team to deliver deadline projects . Guarantee prompt response to all client inquires, emails, and requests for information. Gain ownership of client calls, logs, and agendas through expertise in discussing all issues tracked for assigned clients. Subject Matter Expert for Various Inhouse Application and providing support services to Mercer's internal and external users . Maintain active communication with Onshore to meet client needs and expectations.. Function as liaison for client in charge of reporting, escalating issues, and communicating all open items. Coordinate with clients in prioritizing open issues, managing fix and enhancement work, and maintaining all of items on an open items log. Conduct analysis and proposal of updates along with enhan
» 2 Projects
Education
Master of Business Administration
Utkal UniversityUtkal University
2009-2011 Score60%
Extra-Curricular Interests

  • Photography

  • Social Networking and Reading Articles related to International & current affairs.

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Profile Snapshot
Sambit is based out of Delhi & has studied Marketing and Operations, MBA-Master of Business Administration from Year 2009-2011 in UU-Utkal University, Utkal University.
Sambit Kumar Mishra is Skilled in Troubleshooting, English Language, Communication Skills and other talents.