Saikiran Shekaramantri

With Over 4.4 Years Of Experience In It. 1 Year As An It Engineer And 3.4 Years Of Experience In It Service Management. Currently, Working As A Lead A
Bangalore, Karnataka, India
Services Delivery, Project Management, IT Operations
About
With over 4.4 years of experience in IT. 1 year as an IT engineer and 3.4 years of experience in IT Service management. Currently, working as a Lead and taking partial role as Operation delivery manager.
Talents
Work Experience
Lead
Happiest Minds Technologies Pvt. Ltd
Full Time Oct-2017 To present 7 years 6 months
Responsibilities
  • Client: Mercedes Benz Research and Development India. Role: Lead, leading 70 odd engineers in India Add on: Operations Delivery manager for GNOC India & Germany team. Also, handling the Complaint Management Responsibilities: • Manage end to end GNOC Engagements and own Incident’s lifecycle, share scheduled inputs to adhere teams on SLAs • Few ODM’s tasks like ensuring knowledge base availability, Hosting Service performance review, customer feedback calls with clients, ensuring proper documentation of technical/process changes and handles complaints in the service line architecture or mishandling of Incidents as a complaint manager as well • Attending daily calls with clients for discussing the ticket inflows and ongoing P1 issues • Following up with our Internet service providers on the pending issues or ongoing issues • Ensure changes are being implemented as scheduled • Manage all SLAs and KPIs for all the GNOC service lines (additionally does the ticket breach analysis reports) • C
Achievements
  • Achieved Client’s appraisals and Team excellence awards for FY 17 and FY 18
Service delivery Analyst
Microland Ltd
Full Time Jun-2016 To Jul-2017 1 year 1 month
Responsibilities
  • Client: Elliemae. Role: Analyst - Service Delivery. Responsibilities: • Team Lead for all the technical teams in the project, responsible for allocation of work with advice wherein I am required to set work objectives as per the operational procedure and manage them • Ensuring successful service delivery - 98% SLA achieved with high level of clients satisfaction • Working within the operational teams to identify and manage service improvement activities that are very rational and task-oriented • Foremost focus on change implementations (RTR) • To work in liaison with various technical/resolver groups across various geographies round the clock through the entire lifecycle of the high priority incident and take suitable steps for a speedy resolution
IMS Engineer
Mindtree Ltd
Full Time Jun-2015 To Jun-2016 1 year
Responsibilities
  • Clients: The Carlyle Group, Alpinvest and Diversified Global asset management Role: IMS Engineer Responsibilities: • Supporting the issues of clients using a tool Mindtree Mwatch within the SLA standards on priorities. Initializing few Daily wise tasks for maintenance and patch activities • Few Application’s Health checks using the Citrix Virtual machine and working with Blackberry devices for emails testing • Closely monitoring the Netbotz and UPS devices temperature in Wall monitors and updating their status which were located in different locations
IT Engineer
Wise machines India Pvt. Ltd
Full Time Jun-2014 To Jun-2015 1 year
Responsibilities
  • • Handling the Windows, Linux Servers for running applications and applying policies for the executives within organization • Some partial works such as an SEO analyst that deals with social media to maintain our website ‘www.amcsquare.com’ on the top in search engines
Education
Bachelor of Engineering or Technology
JNTU-Kakinada-Jawaharlal Nehru Technological UniversityJawaharlal Nehru Technological University
2010-2014
Extra-Curricular Interests

  • Radio jockey

  • drawing

  • boxing.

Profile Snapshot
Saikiran is based out of Bangalore & has studied ECE-Electronics and Computer Engineering, BE BTech-Bachelor of Engineering or Technology from Year 2010-2014 in JNTU-Kakinada-Jawaharlal Nehru Technological University, Jawaharlal Nehru Technological University.
Saikiran Shekaramantri is Skilled in Services Delivery, Project Management, IT Operations and other talents.