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Ravi Kumar Goud

Interested In Work
  • Hyderabad, Andhra Pradesh, India
  • MS Word, Computer Networking, Operating System
Profile Snapshot
Ravi is based out of Hyderabad & has studied CE-Computer Engineering, B.Sc-Bachelor of Science from Year 2009-2012 in AIMA-All India Management Association, All India Management Association.
Ravi Kumar Goud is Skilled in MS Word, Computer Networking, Operating System and other talents.
About
Simply hardworker
Work Experience
IT HELPDESK CO ORDINATOR
Full Time Oct-2014 To present (10 years 6 months)
Responsibilities
  • • Working with Care It Solutions (services for GMR Airport) as a IT Help Desk Co-coordinator since 14/10/2013
    • Job Profile:
    Providing a single point of contact for all users to report problems and assist to raise service requests.
    Raising Incident in BMC Remedy application based on severity defined for technical assistance.
    Analyzing problems reported by users and assigned to the technicians as needed.
    Based on the Impact & Urgency escalating the issues to the L2, L3 support engineers & third-party vendors as within the Service Level Agreement provided.
    As per service standards, following-up the raised Incidents & updating the work-info in the BMC Remedy Application till resolution.
Achievements
  • VERY GOOD
system engeneer
Full Time Aug-2012 To Sep-2013 (1 year 1 month)
Responsibilities
  • Installation and Upgrade of Operating System and Anti-Virus
    Troubleshooting Network’s
Achievements
  • Very Good

» 2 Projects

helpdesk co ordinator
desktop engeneer
Education
Bachelor of Science, Computer Engineering
All India Management AssociationAll India Management Association
2009-2012
good
Extra-Curricular Interests
  • telugu stories
  • cricket
  • tennis
  • dance
  • vollyball
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