Rajneesh Negi

Exposure Of Transitioning Of Process And Service Delivery
Delhi, Delhi, India
Services Delivery, Six Sigma, Asset Management
About
My areas of expertise are Service Transition and Service Delivery, which includes:
Framing new Process and policies as per the client expectations and meet the deliverable's.
Designing procedures for BAU to deliver results within SLA.
Talents
Work Experience
IT Operations Team Leader
Accenture Services PVT. LTD
Full Time Aug-2006 To Oct-2015 9 years 2 months
Responsibilities
  • Managing Technical Service Desk for Remote Desktop Support and ID Access Management Team. Develop & standardized processes for daily operations. Implemented Technical Process Knowledge base for Project.
IT HelpDesk Engineer
INS E-Solutions PVT. LTD.
Full Time Apr-2005 To Aug-2006 1 year 4 months
Responsibilities
  • ? Maintaining SLA for Wipro BPO to complete the call within forty-five minutes
    ? Troubleshooting issues related to the process tools, system performance
    ? Windows and Antivirus updates, Reimaging and Sustaining Compliance
    ? Servers Installation & Rack Installation and first step monitoring
    ? Handled challenging situations: Network Switch Down, User Data recovery
Customer Support Engineer
Vardhman Computers and Peripherals
Full Time Aug-2003 To Nov-2004 1 year 3 months
Responsibilities
  • ? Planning and setting-up networks as per the site requirements
    ? Understanding & troubleshooting workgroup networking issues
    ? Providing after sales services to clients along with recovery of user data
Marketing Executive: Computer and Hardware
Sleek International
Full Time Apr-2001 To Jun-2003 2 years 2 months
Responsibilities
  • ? Sale of computers and peripherals
    ? Providing after sales service to the customers
    ? Complete hardware configuration assembling
Education
Masters In Marketing Management, Marketing
Pondicherry UniversityPondicherry University
2002-2005 Score63%
Bachelor of Commerce, Commerce
Delhi University South CampusUniversity of Delhi
1998-2000 Score42%
Extra-Curricular Interests

  • Swimming

  • Aerobics

  • Travelling

Profile Snapshot
Rajneesh is based out of Delhi & has studied Marketing, MMM-Masters In Marketing Management from Year 2002-2005 in PU-Pondicherry University, Pondicherry University.
Rajneesh Negi is Skilled in Services Delivery, Six Sigma, Asset Management and other talents.