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Preeti Chandel
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Priti Chandel
Mob : 9084624848 9897598186
, E-Mail.: priti9742@gmail.com
CAREER OBJECTIVE
Seeking a Position in an organization that shall lead to my professional and social growth, and in turn be a contributing factor in growth of organization.
PERSONAL SUMMERY
An experienced customer services executive with many years of invaluable experience working in the customer support departments of leading companies.
Highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers.
Having an enthusiastic and positive attitude and working hard to ensure that customers receive an excellent level of service whilst at the same time ensuring the highest level of sales for the company..
Presently looking for a customer services advisor position with a reputable company.
WORK EXPERENCE
People Interactive Pvt Ltd (Shaadi.com) – Agra August 2013 – Present
Sr.Relationship Manager
Providing support, help and advice to customers who use the companies products or services.
Also responsible for arranging appointments, meeting with potential customers, explaining our products, answering questions, writing up orders, and asking for recommendations.
Revolution Forever Pvt Ltd -Noida
Team Leader
Responsibilities:
? Dealing with customer enquiries by telephone, email, letter or face to face .
? Ensuring that a customer’s problem is brought to a satisfactory conclusion .
? Involved in developing a customer service policy .
? Collecting and analysing data to monitor the level of customer service.
? Completing all administrative tasks and updating records.
? Occasionally having to work in the company call centre .
? Ensuring all telephone calls are answered within a 15 second time frame.
? Booking appointments for sales representatives to visit potential customers .
? Using Word & Excel to write reports and create invoices.
? Maximising every sales enquiry.
Vodafone Pvt .Ltd - Agra June 2012 – August 2013
Team Lead
I was working as part of a team in a busy and dynamic contact centre and was involved in developing the company’s sales strategy and pricing policy. I was also responsible for responding effectively to the diverse needs of each customer.
Responsibilities:
? Ensuring the company store presents itself to a high standard of customer service.
? Answering all email enquiries within 15 minutes.
? Re-directing phone calls to the appropriate person .
? Provide assistance and support to the Supply Chain as and when required.
? Contributed to and participated in team meetings and activities.
? Logged enquiries and resolutions on a database .
? Offered customers alternatives and up-selling .
?
Dockland Service Ltd
Sr. Counsellor
KEY COMPETENCIES AND SKILLS
Professional
? Understanding of and commitment to the implementation of equal opportunities.
? Developing customer service procedures, policies & standards.
? Extensive knowledge of call logging software.
? Experience of Microsoft software like Word, Excel and PowerPoint.
? Producing written information for customers and reports for managers.
? Making recommendations to senior managers to improving customer service.
? Able to train, monitor and supervise junior or new staff.
Personal
? A good level of written and verbal communication skills.
? Able to quickly gain extensive knowledge of a company products & services.
? Possessing a confident and articulate telephone manner.
? Adaptive to change and ability to multi-task.
? Able to work as part of a team and in a busy telephony environment.
? Committed to promoting high quality standards at all times.
? Flexible and adaptable.
? Ability to stay calm under pressure.
? Able to react quickly and effectively when dealing with challenging situations.
ACADEMIC QUALIFICATIONS
? MBA in HR & Administration – from SMU (Distance Learning)
? B.A from DBRU Agra in 2011
? 12th in Arts from UP Board in 2008
? 10th in Science from UP Board in 2006
PERSONAL INFORMATION
? Date of Birth : 17-01-1990
? Native Place : AGRA (U.P)
? Father’s Name : Mr. GP Chandel
? Gender : Female
? Marital Status : Unmarried
? Current Address : Same as given
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