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Prakash Dutt Joshi

Seasoned Professional, Worked In Various Roles And Diverse Industries In Coordination/Customer Service/Administration Roles
  • Gurgaon, Haryana, India
  • Communication Skills, English Language
Profile Snapshot
Prakash is based out of Gurgaon & has studied Humanities, BA-Bachelor of Arts from Year 1993-1997 in RC-Rajdhani College, University of Delhi.
Prakash Dutt Joshi is Skilled in Communication Skills, English Language, General Knowledge
About
Seasoned professional, worked in various roles and diverse industries ranging from the turnkey project set up organisation, medical healthcare technology company, leading FMCG company, international BPO serving international callers (inbound US process), an international airlines (British Airways) contact centre as service advisor and latest working as Executive Assistant to MD cum Admin In-charge and HR Spoke (for top brass) of a leading Toyota Dealer
Work Experience
Executive Assistant, Admin In charge & HR Spoke
Cosmic Motors India Pvt. Ltd.
Full Time Oct-2016 To present (8 years 6 months)
Responsibilities
  • • Reporting to MD of the Group with dotted line reporting to HR Head • Maintaining calendar and meeting schedules of the MD on day to day basis • Coordinating and arranging business review meetings in coordination with all the department heads - monthly basis • Managing international and domestic travel and hotel bookings of the MD & Department Heads of the company • Maintaining building premises cleanliness and green area of the company with the help of Admin support team • Attending international and domestic guests on behalf of MD and the company • Coordinating with international and domestic PICs on email and over the phone for various business activities/meetings • Part of various decision making forums of the company (HR Organizing Committee, Business Transformation Committee, Employee Rewards & Recognition Program Committee) • Part of the interview process for senior profiles along with HR Recruitment Team • Coordinating with HR Team and the candidates for interview scheduling
Service Advisor
Call BA India Pvt. Ltd.
Full Time Mar-2015 To Oct-2016 (1 year 7 months)
Responsibilities
  • • Reporting to Team Leader Service and Trade vertical • Handling inbound direct passenger calls for tickets booking, changes, cancellation, refunds, seat or food bookings and refunds • Interacting with customers based out of Middle East, India, South Africa, Nigeria and the UK for the referred business activities over the phone as well as on emails • Updating Excel datasheet with Business value/volume on monthly basis
Executive (International voice process)
Full Time Mar-2013 To Feb-2015 (1 year 11 months)
Responsibilities
  • • Handling inbound calls from US and Canadian nationals for their Amex Prepaid cards queries • Reporting to Team Leader with dotted line reporting to Process Manager • Got trained in 8 product skills in a span of 20 months of total tenure • Was chosen for the best high end product skills out of 100 odd associates • Amongst top performers in terms of customer satisfaction index month on month
Achievements
  • Got trained in 8 product skills in a span of 20 months of total tenure • Was chosen for the best high end product skills out of 100 odd associates • Amongst top performers in terms of customer satisfaction index month on month
Sales Coordinator
Full Time Apr-2008 To Feb-2012 (3 years 10 months)
Responsibilities
  • • Handled secretarial work for the Director Sales, managing calendar, travel arrangements, expense reports, miscellaneous paper work and assisted in organizing various team events and meetings of the sales team • Reporting to Commercial Manager – Organized Trade and On-Premise Business with dotted line reporting to Director Sales – Organized Trade • Successfully managed budget worth 100 crores for the Business Unit-Sales Team through SAP • Worked on various analysis reports in MS Excel with the data inputs from SAP as per business requirements • Managed SAP PO’s and vendor payments with the help of Finance Team • Effectively managed coordination with internal teams and departments such as Finance, Legal, HR, Admin, Corporate Communications • Was member of the organizing committee during annual conferences of the company
Achievements
  • Part of Annual Sales Conferences - Jaipur, Bangkok (thailand)
Sales & Service Coordinator
Becton dickinson India Pvt. Ltd.
Full Time Jan-2005 To Mar-2008 (3 years 2 months)
Responsibilities
  • • Reporting to Regional Sales Manager-North & East as Sales Coordinator for 2 years and to National Service Manager for the rest 1 year tenure as Service Coordinator • Successfully managed PPT decks of the director of Biosciences division • Successfully carried out spares/services AMC contracts documentation and billing through supply chain department • Effectively managed issuing monthly primary sales target letters to distributors • Supported North & East Area Sales Managers team in sending data reports as required and admin support during regular operational reviews at HO • Monthly sales, service and AMC targets for the Sales and Services Team • Maintaining monthly achievements in excel formats for monthly review meetings • Various analysis reports in MS Excel as per business requirements
Achievements
  • part of Annual Sales conferences at Jaipur, Kualalumpur (Malaysia)
Executive Assistant / Office Administrator
ABL Financial Services Pvt. Ltd.
Full Time Nov-2000 To Jan-2005 (4 years 2 months)
Responsibilities
  • • Reporting to the Head of the organization • Successfully handled secretarial responsibilities for the head of the company • Successfully created and managed client PPT business proposal decks for the head of the company • Successfully handled office administration and other administrative assignments for the company • Effectively supported HR wing of the company in conducting large scale interviews for mass recruiting for Global MNC clients in Delhi NCR
Achievements
  • Best Employee recognition
Education
Bachelor of Arts, Humanities
Rajdhani CollegeUniversity of Delhi
1993-1997
Extra-Curricular Interests
  • Badminton
  • Listening to Old Hindi Songs
  • Yoga
  • Cricket
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