Nitesh Kumar

Application Support Engineer
Delhi, Delhi, India
Aptitude, Application Support, IT Helpdesk
Talents
Work Experience
Application Support Engineer
Torry Harris Business Solution
Full Time Nov-2015 To present 9 years 5 months
Responsibilities
  • Registering Services and their meta data. Creating relationship/ connection between service, operations and backend.

    Working on Airtel Error Work Bench and pushing the message.

    Hands on various operating systems like Linux, and Windows servers.

    Experience on BMC Remedy and Max IT ticketing system to track the issues like business critical, incident,

    service, project and problem reports within defined SLA’s.

    Taking ownership of SR/PCR/CR/Incidents and their follow-up for timely resolution.

    Ability to understand client requirement and provide the best solution. A keen desire to learn and update

    knowledge base and skill sets to keep abreast of latest technologies and trends.

    Committed team player with strong analytical and problem solving skills, ability to quickly adapt to new

    environments technologies, dedicated to successful project completion with excellent communication and

    interpersonal skills.
Application Support
Wipro Infotech
Full Time May-2014 To Nov-2015 1 year 6 months
Responsibilities
  • Working on MY SQL database by using delete, select and view statements including stored

    procedures.

    Testing new modules of application after deployment.

    To assist in Knowledge Management activities and preparing knowledge base articles related to application.

    To attend knowledge transfer sessions with testing and development team.

    Monitoring key application parameters for performance.

    Escalating quality issues according to escalation matrix and get the solution at the earliest.

    Providing end user training to use the application and facilitating them with user manuals.

    To follow the ITIL process and to ensure total compliance.

    Contributing in Service Improvement Plan (SIP).

    Using BMC Remedy tool for maintaining incidents with their records & information and focusing on

    RCA (Route Cause Analysis).

    Providing end user solution at Level 1, taking follow up from user and BSD (L2) till closure of issues.

    Communicate with user
SEO/SEM
Eway Business Solutions
Full Time Apr-2013 To Apr-2014 1 year
Responsibilities
  • Project management and governance of all facets of project managing scope, budget, identifying requirements

    Utilize and implement project management processes and methodologies to ensure projects are delivered on time, within budget, and with high standards to meet customer expectations.

    Track key project milestones, adjust project plans and manage resources to meet customer needs/requirements.

    Managed the online teams including SEO/SEM/Content/Design.
    Content creation strategies for social networks and blogs to generate more leads and traffic.
    Worked with the Web team to deliver rich quality of user experience to the site visitors.
Achievements
  • Completed all the Project in time with satisfying customer relationship.
» 2 Projects
Education
Master in Computer Application
Institute of Management and Research GhaziabadDr APJ Abdul Kalam Technical University
2010-2013
Bachelor of Computer Application
Dr Virendra Swarup Institute of Computer StudiesChhatrapati Shahu Ji Maharaj University
2007-2010 Score63%
Profile Snapshot
Nitesh is based out of Delhi & has studied CE-Computer Engineering, MCA-Master in Computer Application from Year 2010-2013 in IMRG-Institute of Management and Research Ghaziabad, Dr APJ Abdul Kalam Technical University.
Nitesh Kumar is Skilled in Aptitude, Application Support, IT Helpdesk and other talents.