Nitin Naresh

Operations Manager
Delhi, Delhi, India
Services Delivery, Team Management, Branch Head
About
- Having a skilled and rich experience of 7.4 years in service industry.
- Having a mixed and matured experience of Hotels, Restaurants and Ecom industry.
- Having an experience which is enriched in customer service since 7.4 years and still continued.
- Working with Fashionara.com (From Apr’13 till Date) as Operations Manager.
Talents
Work Experience
Operations Manager
Fashionara.com
Full Time Apr-2013 To present 12 years
Responsibilities
  • - Taking care of entire operations of PAN India self-Delivery (6 hubs – Delhi, Bangalore, Mumbai, Pune, Hyderabad and Chennai).
    - Taking care of all Forwards - Last mile Deliveries, Marketplace Orders and Customer Returns with SLA.
    - Taking care of all Delhi-NCR Flea orders and customer returns also. Having approx. 135 sellers on panel under Delhi-NCR.
    - Handling a team of 6 Hub Managers, 74 Delivery executives, 6 Asst. Managers and 7 Supervisors Pan India.
    - Taking care of team training, development and sourcing.
Achievements
  • Got promoted as Operations Manager last year.
    Got promoted as Pan India Self Delivery Head this year.
Asst. Restaurant Manager
Pizza Hut
Full Time May-2011 To Apr-2013 1 year 11 months
Responsibilities
  • - Was responsible for entire operations of restaurant, costing, P n L, Food cost.

    - Worked in 6 different Outlets in Delhi covering West and South Delhi market.

    - Handling the team of 38 team members along with 2 shift managers and 2 supervisors.

    - Assuring that all the SOP’s are followed religiously and customers get the best dining and delivery experience.

    - Worked in 6 different outlets, learning and developing new skills and requirements as per the area/ market.
Achievements
  • Got Promoted as Restaurant Manager.
Education
Post Graduation Diploma in Management, Marketing
Symbiosis Centre for Distance LearningSymbiosis University
2010-2014
Bachelor of Science
Indira Gandhi National Open UniversityIndira Gandhi National Open University
2005-2008 Score60%
? Took part in World Tourism Day in Shimla.
? Participated in various sports events in college –
• Bagged First Prize in Carroms.
• Runner-up in Table Tennis (Singles as well as Doubles).
Profile Snapshot
Nitin is based out of Delhi & has studied Marketing, PGDM-Post Graduation Diploma in Management from Year 2010-2014 in SCDL-Symbiosis Centre for Distance Learning, Symbiosis University.
Nitin Naresh is Skilled in Services Delivery, Team Management, Branch Head and other talents.