Dharmaraj Nair

20+ Years’ Automotive Dealership & Distributorship Sales And Service Management Experience Building On 8 Years As An Automotive Technician.
Mumbai, Maharashtra, India
Automobile Engineering, Sales and Marketing, English Language,
About
Highly skilled in automotive sales / after sales and results-driven professional with outstanding leadership and communication skills, proven ability to maintain optimal levels of performance and productivity.
Additional background in service roles, with expertise in all facets of automobile dealership and distributorships day to day operations & activities
Exceptional track record ensuring quality vehicle repairs, workshop flow, team work & knowledge of resolving automotive problems..
Talents
Work Experience
BRANCH SERVICE MANAGER (SALES & AFTER SALES)
STALLION MOTORS NIGERIA LTD. WEST AFRICA Nigeria,
Full Time Jan-2007 To present 18 years 2 months
Responsibilities
  • Automobile Distributorships - Brands for Skoda, Audi, Volkswagen, Honda, Porsche, Nissan, Hyundai & Ashok Leyland
    Job Duties:
    Developing and implementing improvement strategies to help achieve -and maintain, high standards and customer satisfaction in the After-Sales operations.
    Building effective and efficient teams, highly organized with a positive 'can do' attitude.
    Managing and ensuring customer data base is properly maintained and readily available for post service follow up, and maintenance reminders calls of all clients for whom maintenance activities were performed.
    Attending customer service and customer complaints issues from both front and back office.
    Increased effective labor rate and hours per repair order which generated additional gross profit
    Monitoring workshop operations to ensure synchronous flow of job and information between front and back office, using experience of modern business methods in a practical way
TEAM LEADER / CUSTOMER SERVICE MANAGER
ICHIBAAN AUTOMOBILES PVT LIMITED Mumbai, India
Full Time Aug-2002 To Dec-2006 4 years 4 months
Responsibilities
  • Ensuring team understanding the importance of customer satisfaction and develops training programs to improve customer service standards.
    Supervision and direction for over 40 employees which included coaching and training in customer satisfaction
    Maintain and manage a daily record of repairs and services of vehicles undertaken and completed
    Inspected all customer vehicles and identified needs of its maintenance and repair
    Assisted customers in explaining repairs to layman in non-technical terms
    Maintained knowledge on all new technical information, enrolled in various training programs.
    Supervise, manage and monitor automotive service technicians and repairers, ensured a neat and organized bay at all times.
    Handle customer inquiries and respond to their needs in a cool, courteous and prompt manner.
    Monitored all warranty claims and initiated processes according to requirement.
Achievements
  • Technical training in mechanical, body shop and painting at Honda Siel Delhi, 2004 Best Customer Service Team , 2004
ASSISTANT WORKSHOP MANAGER (WORKSHOP OPERATIONS SALES & AFTER SALES)
SERVEL AUTOMOBILES LIMITED Mumbai, India
Full Time Jun-1998 To Jul-2002 4 years 1 month
Responsibilities

  • PRE – USED VEHICLE DEALER
    Supervised work of Technicians and Service Assistants, performed extensive diagnosis and repairs
    Hired, trained, motivated, counseled and monitored the performance of all service department staff.
    Requisitioned repair parts and servicing materials, coordinated with parts department and obtained all necessary parts required for repairs.
    Delegated work responsibilities and monitored overall job performances to ensure accuracy and adherence to specifications, rules, and regulations.
    Ensured maintaining of good ethical standards in everyday activities in assistance with service personnel
    Maintained all vehicles and made necessary repairs to same.
    Reviewed employee performance on a regular basis and ensured customer satisfaction.
WORKSHOP MANAGER / OPERATIONS & ADMINISTRATION
SANGAM AUTOMOBILES Mumbai, India.
Full Time Jul-1993 To May-1998 4 years 10 months
Responsibilities
  • Coordinated with customers and technicians, interpreted service history to determine repair required.
    Assisted customers in providing estimate of vehicle repair and replacement in explaining repairs to layman in non-technical terms
    Ensured customer satisfaction at all times and performed regular surveys for same.
    Improving and developing the knowledge & skills of others.
    Ability to organize clerical work, administration, control systems and financial resources of the system
    Experience of using modern business methods in a practical way to handle communications and corporate affairs
    Knowledge of recruiting, selecting and appraising staff and building effective and efficient teams
    Maintained accurate records and ensured warranty parts retention as outlined.
    Ensured customer deadlines and repair schedules are managed and adhered to.
Education
Bachelor of Commerce, Automobile Engineering
University of MumbaiUniversity of Mumbai
1992-1993 Score41%
Extra-Curricular Interests

  • MUSIC

  • TRAVELLING

  • MEETING NEW PEOPLE

yKnown
Profile Snapshot
Dharmaraj is based out of Mumbai & has studied AE-Automobile Engineering, B.Com-Bachelor of Commerce from Year 1992-1993 in UM-University of Mumbai, University of Mumbai.
Dharmaraj Nair is Skilled in Automobile Engineering, Sales and Marketing, English Language and other talents.