Manoj is based out of Pune & has studied Banking and Finance, B.Com-Bachelor of Commerce from Year 2012-2015 in UP-University of Pune, University of Pune.
Manoj Tated is Skilled in Communication Skills, Team Leadership, Customer Experience
About
More than 11 years of work experience, 7.6 years in Service Industry. Possess experience in BPO, Operations Support, MIS and Team Management.
Career Aim
More than 11 years of work experience, 7.6 years in Service Industry. Possess experience in BPO, Operations Support, MIS and Team Management.
Solve production and organization related queries. Motivate people to take part in various activities, which motivates them. I keep the production floor happening by employee engagement and various fun activities. Encourage employees to learn new things related to their growth and development and also for the benefit of our Institution. Guide the team members to improve their speed to process maximum numbers of forms with 100% accuracy and TAT. Monthly one on one coaching and feedbacks from 1st to 20th of every month. Preparation of coaching document according to the QMS document. Preparation of Minutes of Meeting for 2 compulsory team meetings according to the QMS document. Maintenance of all the documents according to the QMS document for Audit Purpose. Mid-Year and Annual appraisal discussions. Manage quarterly team engagement budget for snacks, team outing and team parties. Recognize the best performer, through monthly performance and initiative taken by an employee.
Achievements
CSO to Sr.CSO. Cleared an IJP & got promoted as a Command Center (MIS). Promoted as Senior Command Center. Command Center to AUM-MIS again through an IJP and Moved into operations (production). Recently in an IJP, got Selected as a Unit Manager i.e. Band 4 Level 5, on 22nd June 2015. Got Appreciation from Clients and Business leaders. Received “Verequest Champion of the Quarter Award” for excellent performance. As a Command Center Received the Mphasis Spirit of Winning Program for handling alone the two LOB’s. Got recognized by client as a best team leader for 1st Quarter RnR. My Team was awarded as a best team for 1st Quarter n client RnR. Got Monthly Summit Award for March 2015. Part of the COE management team. Have made templates and reports to review daily and monthly performance of the agents. Have designed some process related templates for operations. Grooming team member to move to the next level. Have successfully groomed a quite few of my team members
Manoj is based out of Pune & has studied Banking and Finance, B.Com-Bachelor of Commerce from Year 2012-2015 in UP-University of Pune, University of Pune.
Manoj Tated is Skilled in Communication Skills, Team Leadership, Customer Experience
