Kranti Sanglam

Jack Of Customer Relations, Marketing, Training, Operations, R&D, S/W Management, Cfd, Simulation, Analysis- Pan India & International Clients
Noida, Uttar Pradesh, India
Simulation, Sales and Marketing, 3D Interior Modelling
About
I am Jack of Customer Relations, Marketing, Training, Operations, R&D, S/W Management, CFD, Simulation, Analysis- PAN India & International Clients & delighted to mention that I am currently working as Manager Customer Relations with India's Leading Safety Equipment Manufacturer "KARAM", "KARAM Industries" / "PN International" which has 11 regional & 4 global offices. We are associated as an OEM (owner) with international brands like Kratos (France), K-Strong (USA), Black + Decker, DMCC (Dubai).
Talents
Work Experience
Manager
KARAM Industries
Full Time Jul-2016 To present 8 years 9 months
Responsibilities
  • • Currently working on Semi-AI model for customer redressal through APP, WEB and IVR.
    • Working on APP & WEB integration of FAQs, Usage Movie/Animation, Visual User-Interface to cater the masses depending upon the Services/ Product.
    • Achieved 360-degree view of customer profile as ease in access.
    • Entire complaint management integrated with Cloud.
    • Defined turnaround time for particular step used in escalation hierarchy.
    • Drafted email templates for client and internal notifications.
    • Designed online dashboard for complaint management viz status update, level of escalation, online report.
    • Developed the flow-chart and process as per the organizational requirements.
    • Organized various trainings to understand the product and their usage to facilitate the complaint registration.
    • Defined the web-forms for back-end and front-end.
    • Made centralized customer care team for complaint handling to work on WEB.
    •
    • Leading the customer care team and monitoring complaints on
Achievements
  • I am managing the fourth project within the same organization in just two and a half years of tenure.

    04th Project: Customer Relation PAN India

    03rd Project: State Head - Marketing (All Product Range)

    02nd Project: Training Manager - International Clients

    01st Project: Heading Eastern India - Marketing (Fixed Line System), ...... many more to go
Education
Diploma in Electronics and Communication
Skyline Institute of Engineering and TechnologyDr APJ Abdul Kalam Technical University
2005-2009
Profile Snapshot
Kranti is based out of Noida & has studied EIC-Electronics and Instrumentation Control Engineering, DEC- Diploma in Electronics and Communication from Year 2005-2009 in SIET-Skyline Institute of Engineering and Technology, Dr APJ Abdul Kalam Technical University.
Kranti Sanglam is Skilled in Simulation, Sales and Marketing, 3D Interior Modelling and other talents.