Kanhai Ji Ram

Ccna Trained
Pune, Maharashtra, India
Network Engineer, IPrking,rk Administration
About
A dynamic, team spirited and performance driven professional with over 1.5 Year of experience teamed with excellent delivery and top performance, effective knowledge of Routers & Switches; currently seeking job in Networking & Communications.
Talents
Work Experience
L 2 Escalation Executive
Tata Communications Limited
Full Time Sep-2016 To present 8 years 7 months
Responsibilities
  • • Responsible for monitoring of PAN India ATM Network in 24x7 Network Operation Centre(NOC)
    • Perform first level & Second level Fault diagnosis, isolations of problem segment and communicate to stakeholder
    • Daily coordinating with NOC Team to check for network utilization
    • Provide expert guidance to ATM staff when required
    • Monitor and troubleshooting tickets which are generated through Tata Portal TMS (Ticketing and Monitoring System)
    • Using ATM IP and ESQ tool, we troubleshoot the technical problems in ATM Network
    • To check the link status of the ATM in network using basic troubleshooting utilities like PING, TELNET, TRACE ROUTE
    • Co-ordinate with network vendor and field Engineer and ensure ATM link is up
    • Coordinate preventive maintenance activities with ATM/Network site
    • Daily coordinating with different teams to maintain & Health check of Router's
    • Handling Escalations on calls and Mail as per matrix with Vendor higher authority for up the link with given TAT
L 1 Monitoring Executive
Tata Communications Ltd
Full Time Nov-2014 To Apr-2016 1 year 5 months
Responsibilities
  • • Follow up the FLM calls with custodian and escalation with management team.
    • Provided the remote support if custodian is unable to rectify the same.
    • Discussed with site technician and resolved the problem.
    • Confirmed with local Tata person or state head if power failure in site location or any other issue.
    • Checked in ESQ and create and dispatch the FLM calls if require then SLM.

    • Took the SLM schedule and follow up with both CRA and technician.
    • Escalated the calls and mailed to SLM vendor if part is requiring to replace.
    • Created the TT for network problem like, no connectivity, network flapping, latency etc.
    • Follow up with Network vendor like TATANET, HECL, Wipro, Reliance etc.
    • Checked the Router and ATM ping status via commands.
    • Created the FSG tickets and mailed the FSG vendor and follow with same
    • Escalated with vendor as well as state head and Tata person.
    • Reported the problem occurs at site like wire disconnection from pole etc. then discussed
Achievements
  • • Increased the uptime of Axis ATMs by 3.55%; currently Axis bank portfolio at the top of availability table
    • Took responsibility of HDFC ATMs and increased the uptime by 2.15%
    • Multiple appreciations form VP & DGM Ops for uptime improvement in Axis Bank ATMs
    • Rewarded and Recognition as a NOC Star Performer
» 1 Project
Education
Bachelor of Engineering or Technology, Other
OtherOther
2010-2014
Extra-Curricular Interests

  • • Second winner of Chess in Spark-March

  • 2013 at institution

  • 2012 at institution

  • • Active member of Spark –March

Profile Snapshot
Kanhai is based out of Pune & has studied Other, BE BTech-Bachelor of Engineering or Technology from Year 2010-2014 in Other, Other.
Kanhai Ji Ram is Skilled in Network Engineer, IP Networking, Network Administration and other talents.