Jignesh Talajia

Looking For Better Prospect
Mumbai, Maharashtra, India
Aptitude, Team Management, Vendor Management
About
History of leading successful operation processes across Assessments Delivery and BPO industries.
Talents
Work Experience
Assistant Operations Manager
Prometric
Full Time Jun-2012 To present 12 years 9 months
Responsibilities
  • Presently managing West India contributing to 30% of the volume and 150-plus employees across 10 regional locations.
    Reduced cost of contracting by 12% amid tough economic pressures.
    Retained 90% of vendors while reducing cost.?
    Planning and budgeting of volumes to be executed in the region. Sourcing, negotiating and managing contracted parties to ensure mutual profitability, mitigating risks and successful delivery within SLAs.
    Conduct infrastructural appraisals and audit and identify the infrastructural and technical shortfall.
    Managing, training and motivating staff for meeting contracting SLAs.
    Ensuring quality and error free delivery in the region.
Assistant Operations Manager
Full Time May-2011 To May-2012 1 year
Responsibilities
  • Lead a team of 16 executives to deliver pre-recruitment assessments for corporate clients across Western India.
    Plan and design the delivery process flow for individual client based on requirements.
    Manage escalations from clients.
    Represent the organization at client meetings for reviews and planning of future delivery.
    Prepare and publish MIS for Senior Management and for Financial purposes Conduct performance reviews of the team.
    Conduct annual performance appraisals for the team.
Education
Bachelor of Commerce, International Trade
University of MumbaiUniversity of Mumbai
2000-2004
Profile Snapshot
Jignesh is based out of Mumbai & has studied International Trade, B.Com-Bachelor of Commerce from Year 2000-2004 in UM-University of Mumbai, University of Mumbai.
Jignesh Talajia is Skilled in Aptitude, Team Management, Vendor Management and other talents.