Jasbir Chatterjee

Senior Customer Care Professional, Writer, Blogger, Poet
Delhi, Delhi, India
English Language, Communication Skills,omer Support
About
Builder and leader of customer-focused teams with a shared, enthusiastic commitment to customer delight as a key driver of attainment of company’s goals and objectives. Adaptable leader who thrives in fast-paced, high stress environments.
Talents
Work Experience
Manager - Customer Relations (Aftersales)
BMW India Ltd. / Deutsche Motoren, Noida
Full Time Jul-2016 To present 8 years 9 months
Responsibilities
  • Ensuring maximum customer delight, fulfillment of BMW prescribed norms for aftersales in dealer operations, managing CRM team, liaisoning with BMW India regarfing closure of customer conplaints, etc
Achievements
  • Consistent achievement of above 90% CSI.
Senior Manager - Customer Relations
Honda Cars India Ltd. / Samara Honda
Full Time Mar-2014 To Nov-2016 2 years 8 months
Responsibilities
  • Constant audit of CRM activities through internal reports and action on regular basis to improve overall SSI scores; analysing JDP study findings & proposing suitable actions to management & team members. Conduct training programs of CREs, service advisors, and sales consultants for improvement of scores in J.D. Power surveys.
Achievements
  • Improvement in overall scores in CSI & SSI and other KPIs.
Department Head – Customer Relations
AMP Motors
Full Time Aug-2011 To Sep-2013 2 years 1 month
Responsibilities
  • Process improvement, prompt resolution of complaints, sharing customers’ feedback with senior management, constant improvement through suitable countermeasures.

Achievements
  • Better data capturing from 75% in July 2011 to 100% for August 2011 onwards, better SSI & CSI scores > 90% internally, uniformity in CR operations across all locations.

» 1 Project
Education
Master of Business Administration, Marketing
Indira Gandhi National Open UniversityIndira Gandhi National Open University
1992-1998 Score60%
Topped in 12th class in school in CBSE XIIth exam ; my poem, "Delhi Metro" has been included in an Oxford University Press, UK, texbook
Master of Science, Mathematics
Sri Guru Tegh Bahadur Khalsa CollegeUniversity of Delhi
1987-1989 Score67%
Blogs & Portfolio
http://www.poemhunter.com/jasbir-chatterjee/
http://www.poemhunter.com/jasbir-chatterjee/
Blog
http://www.poemhunter.com/jasbir-chatterjee/
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Jasbir Chatterjee 25 Jan, 2016 54 view 0 Comments
A Collection of recent poems of Jasbir Chatterjee
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https://jasbirchatterjeephotoblog.wordpress.com/
https://jasbirchatterjeephotoblog.wordpress.com/
Blog
https://jasbirchatterjeephotoblog.wordpress.com/
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Jasbir Chatterjee 25 Jan, 2016 91 view 0 Comments
A blog containing non-fiction content illustrated with photos clicked by the author herself.
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See More Blogs & Protfolio »
Extra-Curricular Interests

  • Writing poems and short stories in English

  • blogging

  • photography

yKnown
Profile Snapshot
Jasbir is based out of Delhi & has studied Marketing, MBA-Master of Business Administration from Year 1992-1998 in IGNOU-Indira Gandhi National Open University, Indira Gandhi National Open University.
Jasbir Chatterjee is Skilled in English Language, Communication Skills, Customer Support and other talents.