Carlos Gallardo

Network Engineer And Voip Engineer
Monterrey, Nuevo León, México
Responsibility, Self Disciplined
About
Electronic and Telecommunications Engineer graduated in “FIME” of UANL at July 2010.
Specialized in Network and VoIP technologies through Cisco, Avaya and Palo Alto Networks certifications.
With 9 years of experience in 1st and 2nd level care and installation of Voice and Call Centers equipment.
My personal qualities are autodidact, visionary, self-imposed, retailed, perfectionist.
It’s my goal to do the best to the best teams. Recently, I’m cheerful of starting an MBA in U-ERRE University.
Talents
Work Experience
Network Engineer
IKUSI
Full Time Mar-2016 To Jul-2018 2 years 4 months
Responsibilities
  • NOC engineer certified as Cisco CCNA R&S who works in shifts 24/7. Responsibilities: Analyze events, diagnose/report/escalate incidents of Network and Microwave sites. Local and remote diagnosis to detect network issues and follow up with carriers / field technicians / 2nd level Network Engineers / Security Engineers. Monitoring of LAN/Wan equipment using the SolarWinds tool. LAN/WAN Equipment in monitoring: Routers, Switches, Telephony, Wireless Access Points, Firewalls, SolarWinds, CCTV system, Tower infrastructure, Microwave Backbone, Servers, TMDS (Train Management Dispatch), AVTEC, CTC, AEI. Generation of statistics and preparation of weekly and monthly reports (operation and availability). Validation of LAN / WAN configurations. Make guidelines of attention/resolution procedures of typical incidents.
Achievements
  • Execute and habituate to participate in conversations in English fluently. ? Resolve and attend Network incidents without the need for a Cisco certification. ? Achieve a Cisco CCNA certification, after beginning to work. ? Lead the change of obsolete computers in the area. ? React to new incidents without existing procedures.
Implementation Engineer
Reynet
Full Time Dec-2012 To Feb-2016 3 years 2 months
Responsibilities
  • Installation Engineer certified by Avaya, Palo Alto Networks. - “Avaya Certified Senior Specialist” in Avaya Contact Centers: Avaya IP Office Contact Center and Avaya Contact Center Select. - “Avaya Certified Implementation Engineer” in Avaya IP Office 500v2. - “Accredited Configuration Engineer” certified by Palo Alto Networks. 1st & 2nd level VoIP Engineer who install Contact Centers / PBX of Avaya Local and remote diagnosis to detect and resolve VoIP issues: Voice Mail, Call Routing, Telepresence, Videoconferencing and Mobility, analog/digital/VoIP extensions, h.323/sip voice trunks. 1St level Security Engineer who can perform installation, configure and bring first level support to 3rd Generation Firewalls. Technical Support to Nortel Option 11 and Norstar PBXs. VMWARE Junior Engineer who perform virtual labs environments (Cisco, Avaya) Management of Windows Server 2012 R2 for Avaya Contact Center / PBX’s purposes.
Achievements
  • Implement the 1st Avaya Contact Center SOHO nationwide, without the need for certification or prior guidance. ? Certify me in different SOHO technologies from Avaya. ? Open new income option to the company. ? Resolve massive Avaya Contact Center failures without existing procedures. ? Delegate new position and knowledge of Networks and Security. ? Open new growth routes for the Installation team. ? Achieve my salary increase 3 times.
Education
Master of Business Administration, Finance
Universidad Autónoma de Nuevo LeónUniversidad Autónoma de Nuevo León
2019-2020
Ingeniero en Electrónica y Comunicaciones, Other
FIME
2005-2010
Profile Snapshot
Carlos is based out of Monterrey & has studied Finance, MBA-Master of Business Administration from Year 2019-2020 in UANL-Universidad Autónoma de Nuevo León, Universidad Autónoma de Nuevo León.
Carlos Gallardo is Skilled in Responsibility, Self Disciplined, Firm Determination