Sudipto Banerjee

Siliguri, West Bengal, India
Communication Skills, English Language, Computer Knowledge
About
To obtain a challenging position in a company, that has an open, energetic, and vibrant work environment and which provides an opportunity for continuous learning and good career growth prospect
Talents
Work Experience
Sr. Telecalling Executive
uttam mudra
Full Time Jun-2019 To Aug-2019 2 months
Responsibilities
  • engaged into soliciting prospects in the UK in regards to higher education. Identify valid prospects based on pre-defined criteria and assist them to book appointment slots with our education councilors in UK.
Sr. Market Research Analyst
sale2world ITES
Full Time Nov-2018 To Mar-2019 4 months
Responsibilities
  • engaged into lead generation and appointment generation. Catering to the US Canada and EMEA demographics. Also involved into data mining as per client requirements
Sr. Customer Care Executive – inbound sales
Excellence IT Solutions
Full Time Aug-2016 To Nov-2018 2 years 3 months
Responsibilities
  • worked as a ticketing executive and vacation planner for Air Canada. Handled inbound sales queries regarding flight bookings, bulk bookings, planning itinerary for customers, helping customers in booking hotels and cars for pickup from airports. Assist in early check-ins
Sr. Travel Consultant – inbound sales
Full Time Jul-2015 To Jul-2016 1 year
Responsibilities
  • worked for the sales team. Was involved in flight ticket booking for over 350 airlines worldwide. Handled inbound calls from US and Canadian clients. Also handled bulk ticketing and resort booking. Provided floor support for handling customer escalations
Sr. Market Research Analyst
Full Time Nov-2013 To May-2015 1 year 6 months
Responsibilities
  • engaged into lead generation and appointment generation. Catering to the US Canada and EMEA demographics. Also involved into data mining as per client requirements
Sr.Specialization Infrastructure Engineer
MPHASIS AN HP COMPANY
Full Time Jan-2008 To Aug-2013 5 years 7 months
Responsibilities
  • providing L1/L2 support on desktops, laptops, I Phones and tablets. Provide support on a wide range of customized software based on AS400, Business Objects. Perform password resets of applications based on SAP, Oracle, and Mainframe. Provide remote support using remote support tools like SMS control, net meeting etc. Troubleshoot VPN issues. Have in depth experience in ITIL concepts and worked on SLM concepts
Education
Advanced Diploma Computer Hardware and Networking
NIIT InstitutePrivate Institute
1997-2000 Score85%
Bachelor of Commerce, Accounting and Management
Siliguri College of CommerceNorth Bengal University
1994-1997
Extra-Curricular Interests

  • Listening to music reading books traveling

yKnown
Profile Snapshot
Sudipto is based out of Siliguri & has studied Other, ADCHN-Advanced Diploma Computer Hardware and Networking from Year 1997-2000 in NIIT-NIIT Institute, Private Institute.
Sudipto Banerjee is Skilled in Communication Skills, English Language, Computer Knowledge and other talents.