Harish V G

Technically Competent Professional With Experience In Operations, Process Management, Client Servicing And Team Management
Bangalore, Karnataka, India
BPO, English Language, Team Management
About
I (Harish V G) am an MBA Graduate, with 15+ years of experience in BPO/ITES Industry in Client Servicing, Operations & People Management. I have 10+ years of experience in Management and Leadership Roles. Challenges motivate me. I cherish working with New & Existing Teams and have added value by developing and nurturing high performance teams. I believe in Team Work, Continuous Improvement & Sharing Best Practices. I strongly believe in Open Door Policies which helps me think out of the box.
Talents
Work Experience
Team Lead
Cargill India Pvt Ltd
Full Time Jul-2016 To Mar-2018 1 year 8 months
Responsibilities
  • Handled a team of 45 members who were involved with the Supply Chain process of Cargill Business Services. Working with the Invoice Processing team which was outsourced to a different company. The team consisted of 45 team members.
Achievements
  • Successfully migrated the Supply Chain process from Minneapolis to Bangalore. Transition was for a period of 9 weeks. Moved a Paper Intensive process to a paperless process using Adobe reader and writer which has led to saving time and investment on Printers & papers. Created and implemented metric trackers for most of the processes for better measurement and control on the process. Handled a team of 6 members involved in Query Management process for the Business. Migrated the work from outsourced company to Cargill and handled a team of 11 members which was working on Query Management. Monitoring the process to ensure that the SLA’s for the invoice processing team and the Query Management team are met. Preparation, review and analysis of the daily, weekly and monthly reports. Quality audits for the Query Management team and providing feedback to the team on improvement of quality of work. Conducting the yearly performance review for the team members.
Sales Management Advisor
Full Time Nov-2012 To Jan-2016 3 years 2 months
Responsibilities
  • Working with Sales Directors and Sales Managers for integration of reporting metrics. Ensure reporting is consistent and as per standardized IBM metrics. Metrics include opportunity management, standardized reports, and market analysis.
Achievements
  • Reporting and analyzing the Sales Teams work week on week, month on month and year on year volume trend. Weekly Reporting and analytics that drives revenue performance & enables informed business decisions. Delivery of effective and useful opportunity management reports and analysis to drive focused & disciplined execution on time and accurately. Generate reports and analysis on a weekly/monthly for reviews. Provide operational support to the sales team; make recommendations and enable informed decisions via accurate market analysis & information to improve pipeline and performance view.
Team Lead
Affiliated Computer Services Pvt Ltd
Full Time Jun-2009 To Oct-2012 3 years 4 months
Responsibilities
  • Handled a team of 20 members involved in Accounts Payable process. Monitoring the process to ensure that the SLA’s for the invoice processing team and the service desk team are met.
Achievements
  • Monitoring that the month-end process is completed on time and accurately. Working with the team on complaints and keeping the escalations to the minimal. Preparation, review and analysis of the daily, weekly and monthly reports. Quality audits for the service desk team and providing feedback to the team on improvement of quality of work. Conducting the performance review for the team members on a yearly basis.
Team Lead
Outsource Partners International Pvt Ltd
Full Time Sep-2008 To May-2009 8 months
Responsibilities
  • Ensuring on time scanning of invoices received from the Client Site
Achievements
  • Monitoring the overall process to achieve the KPI agreed with the Client. Ensuring that the Client guidelines are adhered to for the Scanning Process. Ensuring the accuracy of the scanned documents. Generating reports & checking accuracy.
Process Analyst
Accenture Services Pvt Ltd
Full Time Aug-2006 To Aug-2008 2 years
Responsibilities
  • Handled team of 17 members for Accounts Payable process & 11 members for GL Reconciliations process.
Achievements
  • Monitor review & sign off the reconciliations performed by team members. Review Productivity & Quality within the team on a continuous basis. Monitoring and coordinating activities for the process to consistently achieve and adhere to Service Level Agreement & thereby achieve enhanced customer satisfaction. Creation & timely review of the Process Documentation for the processes. Mentoring & coaching of team members. Generation & analysis on daily, weekly & monthly reports.
Process Expert
Siemens BPOI Ltd
Full Time Nov-2002 To Aug-2006 3 years 9 months
Responsibilities
  • Lead for the Invoice processing team consisting of 12 members
Achievements
  • Worked with the Quality team on the error findings and getting the errors rectified by the team members. Consolidating the error findings and providing monthly training to the team. Setting the KRA’s for the team. SPOC for all process related queries from all the team members. Performance feedback to the team members against their KRA’s. Generation & analysis on daily, weekly and monthly reports. Co-ordinate & organize conference calls with the Client. Worked on Invoice Processing and Customer Service.
Education
Master of Business Administration, Finance
Karnataka State Open Universitykarnataka State Open University (KSOU)
2003-2006 Score60%
Bachelor of Commerce, Commerce
PES Institute of Technology and ManagementBangalore University
1998-2001 Score50%
Graduation
Extra-Curricular Interests

  • Cricket

Profile Snapshot
Harish is based out of Bangalore & has studied Finance, MBA-Master of Business Administration from Year 2003-2006 in KSOU-Karnataka State Open University, karnataka State Open University (KSOU).
Harish V G is Skilled in BPO, English Language, Team Management and other talents.