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Shiva Krishna

Technical Consultant
  • Hyderabad, Andhra Pradesh, India
  • MS Excel, IT Systems Management, BPO
Profile Snapshot
Shiva is based out of Hyderabad & has studied Computer Application, MCA-Master in Computer Application from Year 2007-2010 in SBPGC-Sri Balaji Post Graduate College, Sri Krishnadevaraya University.
Shiva Krishna is Skilled in MS Excel, IT Systems Management, BPO and other talents.
About
My name is shiva krishna Gurumurthi working as Incident Manger at Infro Global solutions .I hold a Bachelor’s degree in Technology with Electronics as my Major with 5 years of total work experience in IT Services , Operations Management and Customer support operations..My primary skills and past/current responsibilities are in.
Work Experience
Incident Manager
Infor Global solutions
Full Time Nov-2016 To present (8 years 5 months)
Responsibilities
  • ? Effectively responsible for all NOC Operations and streamlining existing processes and metrics to match the industry standards.
    ? Providing Technical support for KAR and Disney Clients, both Internal and external clients systems, and backend support for all client related application.
    ? Monitoring calls using Call Tracking Systems like Vistara Tool and Ensure all calls are closed well within agreed SLA.
    ? Being a single point of contact for the management for all NOC related reporting’s, metrics, health checks, driving improvement and day to day operations.

    ? Working with the management team and contribute to the development and implementation of organizational strategies, policies and practices.


    ? Incident management, Escalation management, Client communication and co-ordination across organization.


    ? SLA Management, Reporting and Analysis.

    ? Working on open issue tickets co-ordinate with specific team and follow-up to resolve the issue. Giving specification f
Achievements
  • Rceived accolades on the following parameters from SDM handling the multiple clients
    ANALYSIS and perfect presentation as per client requirement
    Work in short timelines and still deliver multiple reports with varying data dump.

» 1 Project

Disney
Incident Manager at Infor Global solutions
Jan-2015 to present
Education
Master in Computer Application
Sri Balaji Post Graduate CollegeSri Krishnadevaraya University
2007-2010 | Score 70%
i got best project award in my six sem
Extra-Curricular Interests
  • novels of chetan baghat
  • listening music is my best habit.
  • i would like to play cricket
  • carrames
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