Divya Goel

Optimistic In Nature
Hyderabad, Andhra Pradesh, India
Common Sense, MS Excel, Communication Skills
About
positive
Talents
Work Experience
IT Analyst
Full Time Jun-2016 To present 8 years 10 months
Responsibilities
  • 1. Technical Support through Voice and Non-Voice Process.
    2. Daily reports creation updates (Word Process).
    3. Providing business consulting for clients based overseas.
    4. Understand and troubleshoot support in L1 and L2.
    5. Collected information through client phone calls to identify and report product problems.
    6. Ran routine phone troubleshooting and configuration.
    7. Provided business-clients with efficient support – Responded to phone calls, emails, and in-person requests.
Education
Bachelor of Engineering or Technology
Uttam Devi Mohan Lal College of EngineeringRajasthan Technical University
2011-2015 Score71%
1. Certification in MOS (Microsoft Office Specialist) by CERTIPORT.
2. Certification in SQL-Server from “F-TEC Skill Development”.
3. Completed Training (Course assignment) in Adv. Java from “Road Ahead Technologies (R@T)”.
4. Certification from AMCAT as Data Processing Specialist.
5. Certification from AMCAT in English Comprehension.
6. Certification from SOLO LEARN in SQL Fundamentals.
7. Certification from Code School in SQL.
Profile Snapshot
Divya is based out of Hyderabad & has studied CE-Computer Engineering, BE BTech-Bachelor of Engineering or Technology from Year 2011-2015 in UDMLCE-Uttam Devi Mohan Lal College of Engineering, Rajasthan Technical University.
Divya Goel is Skilled in Common Sense, MS Excel, Communication Skills and other talents.