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Deepesh Kumar Garg

Operation Associate , Customer Service Team,Business Team
  • Noida, Uttar Pradesh, India
  • Training Skills, Client Service, Meeting Planning
Profile Snapshot
Deepesh is based out of Noida & has studied Business Communication, BA-Bachelor of Arts from Year 2011-2015 in SU-Shobhit University, Shobhit University.
Deepesh Kumar Garg is Skilled in Training Skills, Client Service, Meeting Planning and other talents.
About
Ambitious, hardworking and committed to excellence, Committed to deadlines and schedules.Honest, Sincere and a Hard Worker with a high level of Integrity.
Work Experience
operation associates
Full Time Oct-2016 To present (8 years 5 months)
Responsibilities
  • 1.Giving the Process and product training to the N.H.T Batches for the out-source process. 2, Analyzing Reports like KPI’s, APR, Quality Reports, Daily Performance Dashboards etc. 3, Handling the Team of 20 members and ensuring the maximum Productivity output from them. 4, Making the different type of Projects for the process improvement. 5, Schedule introductory sessions and meetings. 6, Continually analyze and improve new client experience. 7, Handling the ESCALATION rerouted from the advisors. 8, Track all inquiries in our online system.
Achievements
  • I have joined as an operation associates and within a period of 3-month experience, I was promoted as a spoke.
Sr.associates
Homeshop18
Full Time Dec-2014 To Oct-2016 (1 year 10 months)
Responsibilities
  • 1, Working on CEO escalation & web escalation coordinate to logistics for resolving their product problem. 2, Provide information regarding their product, Call Auditing and provide Timely Resolution to Customer. 3, Handling the escalation cases.
Achievements
  • I have joined as a Sr, executive and within a period of 6-month experience, I was promoted to escalation offer and after completing 1 years I was a grievance officer.
Sr.executive
Dishtv
Full Time Dec-2012 To Dec-2014 (2 years )
Responsibilities
  • 1.Giving the Process and product training to the N.H.T Batches.Giving the soft skill and communication training to the trainees.
    2.Responsible for the time-bound training session.
    3.Taking call for CEO escalation.
Achievements
  • i have joined as an executive and within a period of 6-month experience, i was promoted to Sr.executive.

» 1 Project

Increase C-sat services
Oct-2016 to present
Our vision is to satisfy to customer instantly via call & email through outstanding customer service. Every employee must share the same definition and be able to describe how the definition applies to them.
Education
Bachelor of Arts, Business Communication
Shobhit UniversityShobhit University
2011-2015
Extra-Curricular Interests
  • National Cadet Corps:-1. Certified with A certificate. 2
  • Part of 26 January parade. 3.Attended self-defense training camp.
yKnown
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