Dinesh Joshi

Noida, Uttar Pradesh, India
Communication Skills, Client Service, Customer Experience
Talents
Work Experience
Associates
Customer Relationship Management
Full Time Nov-2013 To present 11 years 5 months
Responsibilities
  • Resolved day-to-day transaction related queries of customers.
    -Maintained prescribed TAT and productivity of the team to ensure smooth processing of documents.
    -Looked after training and development of team members on product and processes.
    -Monitor calls to ensure positive customer experience and provide direct feedback on observed performance.
    -Managing the team target as well as individual target of team members.
    -Represent the team in meetings and conference calls with Clusters.
    -MIS reporting as well as optimum utilization of resources & system.
    - Ensuring team bonding and team interaction as to avoid attrition happening on the grounds Of dissatisfaction in the team
sr suctomer service associates
Customer Relationship Management Noida
Full Time Apr-2010 To Nov-2013 3 years 7 months
Responsibilities
  • Handling all kinds of incoming calls.
    Attending escalation calls apart from taking normal calls.
    Conveying the client requirements to the team with regards to the process.
    Attaining daily, weekly and monthly targets specified by the process.
    Adhering to the schedule as prescribed.
    Providing the feedback to the process manager at the end of the day.
Education
Master of Arts, Elementary Teacher Education
Kumaun UniversityKumaun University
2010-2013
Extra-Curricular Interests

  • Proven problem-solving skills in crucial situation. Work effectively under pressure. Quality oriented mind set with quick perception. Team player

  • flexible and hard-working

Profile Snapshot
Dinesh is based out of Noida & has studied Elementary Teacher Education, M.A-Master of Arts from Year 2010-2013 in KU-Kumaun University, Kumaun University.
Dinesh Joshi is Skilled in Communication Skills, Client Service, Customer Experience and other talents.