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Devasenan Thangiah

Project Management,Operations And Customer Support
  • Chennai, Tamil Nadu, India
  • English Language, Communication Skills, Operations Management,
Profile Snapshot
Devasenan is based out of Chennai & has studied ECE ENTC-Electronics and Tele-Communication Engineering, DEC- Diploma in Electronics and Communication from Year 1989-1992 in Other, Other.
Devasenan Thangiah is Skilled in English Language, Communication Skills, Operations Management and other talents.
About
An astute and result oriented professional with over 20 years of experience in the areas of Project Management, Technical Support, Operations & Maintenance and Installation & Commissioning in Telecom industry. Proficiency in managing operation / maintenance of telecom equipment in reducing downtime and enhancing operational effectiveness of equipment. A project planner with expertise in spearheading the telecom projects initiatives while ensuring delivery of projects within the time.
Work Experience
Project Manager
Triadss Tech Solutions
Full Time Feb-2017 To Mar-2018 (1 year 1 month)
Responsibilities
  • ? Managing Multiple MW,ENodeB Deployment Projects across Tamilnadu,Kerala,Andhra,Karnataka and Bihar with RJIL,BhartiAirtel,Ceregon,NEC and Samsung ? Ensure timely completion of sites with close co-ordinations with the respective Circle SPOC’s and Client SPOC. ? Ensuring all Documentations are completed once the activity is completed and ensure billing to the clients ? Maintaining Deployment trackers with daily updates from Multiple clients and generation summary reports by which the Projects are closely monitored ? Co-ordinating with various clusters for faster access of sites and completion of work
Team Leader
Maksat Technolgies
Full Time Nov-2015 To Feb-2017 (1 year 3 months)
Responsibilities
  • ? Managed team of Engineers for Deployment, Operations &Maintenance and Feasibility of RF Sites across TamilnaduCircle ? Site Survey of RF Sites ? Installation of RF sites(E1,ILL,PRI) P2P, P2MP ? Planned Daily Activities of Engineers across circle ? Checked Deployment Tracker and Feasibility Trackers ? Achieved Installation targets as per the SLA ? Follow up and co-ordination with vendors in relation to the Installation and maintenance of RF sites(Indus and Ericsson)
Achievements
  • Achieved more than 600 Installations for Airtel IWAN in TN Circle
Assistant Manager Engineering
Door Sabha Nigam Limited
Full Time Apr-2012 To Oct-2015 (3 years 6 months)
Responsibilities
  • ? Managing Extended LAN connectivity using E1 Leased Lines for connecting branch offices and conferencing bridges.
    ? Preparing Process Documents and SOP for tasks done
    ? Rostering Engineers for daily tasks
    ? Handling Network related issues both Active and Passive components
    ? Managing a Team of Engineers for Desktop maintenance and conferencing bridges maintenance.
    ? Maintaining of IT Assets and updating the same as and when required.
    ? Developing of Standard Operation Procedures and Check Lists for Server Updates, Preventive Maintenance, List Updates and Voice Drops.
    ? Attending to Helpdesk tickets(Smarter Tracker) and escalate to Telecom Operators as per the SLA.
    ? Coordinating with Service providers for troubleshooting access issues in International Toll Free numbers, National Toll Free
Achievements
  • Achieved maximum Port usage for single Customer with high quality if Voice
Manager Support and Services
Neet Nigeria Limited
Full Time Oct-2005 To Mar-2011 (5 years 5 months)
Responsibilities
  • ? Headed a team of engineers for installation and maintenance of Panasonic and Alcatel range of PABX systems along with Data Switches, Routers and Passive Components.
    ? Acted as In-charge of telecom workshop [Hardware repairs] and spares.
    ? Handled frontend showroom sales of Electronics and Telecom Products and also maintained stock record of the items.
    ? Ordering of Electronics for the Showroom sales from the Vendors.
    ? Administered:
    ? Installation and site surveys of RF and VSAT Installations [Brovis, Solectek, Microtik Radios & I-direct Modems].
    ? Installation of Cisco and Alcatel switches, Routers, Cyberoam and Juniper firewall equipments.
    ? Installation of Structured cabling (Voice and Data) along with all the Passive components.
    ? Site surveying in case of an Installation where area of coverage is large [Voice, Data and RF Sites].
    ? Billing of Job Cards after it is completed in workshop.
Achievements
  • Got additional projects from Dangote group, Diamond Bank, Globacom based on performance.
Officer Operations
Bharti Airtel
Full Time Jul-2002 To Sep-2005 (3 years 2 months)
Responsibilities
  • ? Monitored, operated and maintained the network for minimum downtime in the given MTTR.
    ? Executed Fiber and Copper projects
    ? Expanded the network wherever required through Fiber and Copper Connectivity.
    ? Directed gamut of tasks successfully:
    ? RSU up gradation with Data with GIS as soon as a new line or new network is connected.
    ? Maintenance of network in OSP and ISP.
    ? Installation and maintenance of Voice and Data lines [DSL, Leased Line, PRI and BRI] in the given SLA and MTTI.
    ? Acceptance testing after a new network is created.
Achievements
  • Bagged the CEO Award for the Best Installation Engineer.
    Certified as the Best Installation and Fault Repair Engineer in online certification exam from AIRTEL.
Sales and Service Engineer
Webel Toolsind Limited
Full Time Apr-1997 To Jun-2002 (5 years 2 months)
Responsibilities
  • ? Accounted for sales and service of portable electric power tools through dealer network and directly in Bulk to major customers.
    ? Travelled throughout the State to develop dealers.
    ? Made sure Service back up is available for all power tools by co-ordination with Head office.
    ? Organized demonstration of the power tools at major industrial belts.
Achievements
  • Got Entry into ICF and was able to achieve bulk orders
Customer Support Engineer
Worldwide Communications Pvt.Ltd
Full Time Jan-1993 To Mar-1997 (4 years 2 months)
Responsibilities
  • ? Supervised and installed and SYNTEL range of PABX, along with Panasonic FAX machines.
    ? Maintained PABX and FAX machines
    ? Accounted for timely follow-up and collection of AMC's from existing Customer base.
    ? Provided preventive maintenance calls to the customers who are under warranty and AMC.
Achievements
  • Got AMC's from major clients
Education
Diploma in Electronics and Communication
OtherOther
1989-1992
Extra-Curricular Interests
  • Playing Cricket
  • Chess
  • Carrom
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