Rajendran Nagarajan

Customer Service - Assistant Manager
Thiruvallur, Tamil Nadu, India
Digital Marketing, MS Office, Communication Skills
About
I am an experienced in Shipping/Airlines/Logistics industry as customer service/Coordinator/operations/warehouse and looking for jobs in Manufacturing industry.
Talents
Work Experience
Customer Service Imports
Emu Lines Pvt Ltd
Full Time Nov-2018 To Mar-2021 2 years 4 months
Responsibilities
  • • Analyzing customer requirements for better planning and operations.
    • Ensure the supply chain process all in order for effective and efficient operations.
    • Negotiating for the rates and connection vessels for earliest schedules.
    • Versatile on handling sea LCL/FCL shipments.
    • Ensure the weekly LCL consolidation planning for all import departures and schedules.
    • Updating customer on weekly reports and vessel schedules with routings.
    • Strong co-ordination with overseas agent, liners, CFS and with CHA to meet the milestone to ensure cargo delivering as per the customer requirements.
    • Negotiation with sub-contractors and ensuring they deliver within agreed terms.
    • Ensure timely rate quotation to customer enquiries and strong negotiation on their rate indication.
    • Routing plans and load schedule for multi-drop deliveries
    • Liaising with customer for booked deliveries
    • Cold calling to co-loaders and forwarders to get the LCL consol closing to ensure adequate volume
Cargo Operations Executive
TT Logistics pvt ltd GSA of British Airways
Full Time May-2016 To Oct-2018 2 years 5 months
Responsibilities
  • • Customer interaction and counterpart calling for shipment update.
    • Shipment follows are done through Email communication.
    • Track and trace done through intranet communication medium.
    • Coordinating with custodian for shipment warehousing.
    • Reporting and import documentations.
    • Strong in Indian Customs import shipment regularization formalities and process.
    • Versatile in Air imports and shipment handling.
    • Coordinating with import team for Import cargo finalization and storage confirmation.
    • Strong on handling import related discrepancy.
    • Analyzing customer query on storage charges and claims.
    • Payment handling from credit customers.
    • Managing with shipment booking, flight manifestation and release.
Achievements
  • Handled high volume cargo, and High valued defence shipment.
LOGISTICS EXECUTIVE
RL LOGISTICS PRIVATE LIMITED
Full Time Apr-2015 To May-2016 1 year 1 month
Responsibilities
  • Analyzing commercial documents (Invoice, packing list, MAWB, HAWB).
    Initializing Indian customs procedures by filing shipment information in ICEGATE.
    Follow-up shipment status in ICEGATE for assessment.
    Coordinating with Customs Team for regular shipment updates.
    Interacting and updating customer on shipment status.
    Regular mail communication on shipment status update and follow-up.
    Customer servicing on both Air and Sea shipments.
    Capable of handling Import/Export and High sea sale shipments.
    Effective team player and independent to work.
    Proficient to work on VISUAL IMPEX software.
    Gathering details from customer end.
    Air and Ocean shipment processing.
    Documentation involving in Air and Ocean shipment.
    Updating shipment details in EFS tool for future retrieval.
» 2 Projects
Education
Master of Business Administration
Management Development Institute of SingaporeUniversity of Wales
2011-2013 Score60%
Add academic achievement
Extra-Curricular Interests

  • Comics

  • cricket

  • Dance

Profile Snapshot
Rajendran is based out of Thiruvallur & has studied General Management, MBA-Master of Business Administration from Year 2011-2013 in MDIS-Management Development Institute of Singapore, University of Wales.
Rajendran Nagarajan is Skilled in Digital Marketing, MS Office, Communication Skills and other talents.