Varsha Chobey

11Yrs Of Experience In Retail (Mobile And Store Operations)
Pune, Maharashtra, India
Store Manager, Technical Support
About
I completed my Masters in Commerce in the year 1997 and Master in Social work (specialization in Labour welfare and personal Management) in 2000.Presently i am pursuing final year of my MBA in HR from YCMOU,Nashik.
Talents
Work Experience
TSG Lead
NOKIA SIEMENS NETWORK
Full Time Jan-2010 To Dec-2011 1 year 11 months
Responsibilities
  • ? Total team is of 6 TSG’s.
    ? Responsible for Daily reporting to Customer (Uninor Management)
    ? Responsible for Daily reporting to HO(NSN) as well Circle office(NSN).
    ? Responsible to update any Connectivity and Coverage related issues to Network team of Uninor.
    ? Responsible for Co-ordination with RF, BSS and Switch Teams.
    ? Responsible for customer complains analysis of any network related service request within SLA, created by customer care or Call Center Executive.
    ? Input to RF/Core team for repeated complaint.
    ? Responsible for giving Input to planning team for new area.
    ? Responsible for preparing customer complain trend and analysis,
    first time resolution, open cases ageing etc.
Achievements
  • ? Maintained SLA above 99.5% on Comprising of National SLA of 99% from the time of Launch.
STORE MANAGER
RELIANCE FRESH LTD
Full Time Sep-2007 To Sep-2008 1 year
Responsibilities
  • ? Handled one of the Biggest Stores (branch) in Nagpur.
    ? Handled team of 30executive (which includes ASM,C&A,Supervisors,CSAs, MSRs).
    ? Responsible for all customer care and Logistic related issues.
    ? Responsible for recruiting, Training, attendance procedure, leave management and Appraisal of all employees of Store.
    ? Responsible for all reports (sales and category)submission to HO as well as Cluster office.
    ? Responsible for Store Sale and make a profitable store. Average sale per sq ft is Rs 112/-.which is second highest in Nagpur and Nasik.
    ? Responsible for all Planogram implementation in the store and according to order the stock.
    ? Responsible for implementation of visual merchandising in the store as per the company policy.
    ? Responsible for implementation of marketing plans for store with promoters and CSA’s.
Achievements
  • Average sale per sq ft is Rs 112/-.which is second highest in Nagpur and Nasik.
Store Manager
Reliance Communications
Full Time Oct-2005 To Sep-2007 1 year 11 months
Responsibilities
  • ? Leading a team of 15-20 Executive of 3dept in Reliance World (Mobile,Broad Band and Reliance Trade )
    ? Responsible for maintaining TAT of customer requests and complains.
    ? Responsible for all Administrative,Operational, Sales and Employees related Activities of the Web World.
    ? Responsible for recruitment and training of as per the requirement in Web World..
    ? Responsible For all Reporting of Web World to HO as wel as Cluster Office.
    ? Responsible for Commercial Activities of Web World(It includes Banking as well as other backend activities related to activations)
    ? Over all Management of Stocks (which includes requisition to internal and External Distribution center) and Assets of the WebWorld.
    ? Responsible for Monthly Audit (External as well Internal) and proper Maintains of the Records and Audit Reply.
    ? Supervising and Appraisal of all Web World executives .
    ? Generation and Submission of Monthly Store Profitability Statement to the Circle office.
Achievements
  • Maharaja Target in the month of dec 06 and got Maharaja Award.
    Highest Prepaid selling store of maharastra from Nov 06 to Aug 07.
Operation and Over the Counter Incharge
Reliance Communication
Full Time Apr-2003 To Sep-2005 2 years 5 months
Responsibilities
  • ? Working as OTC (Over the counter) In charge.
    ? Responsible for MIS Review. (Closure report and System reports) And Submission in CBOC.
    ? Responsible for total banking of Web World and OTC.(preparation of pay slips and deposit)
    ? Totally Responsible for Stock Movement of OTC ,WW and WWE mapped to OTC (including Requisition)
    ? Resolution of ERRORS/OTAF GAP/BILL ERRORS.
    ? Supervising and Training of OTC Executives and WWE Executive.
    ? Responsible For Monthly Audit of OTC and WW
Achievements
  • Managed 501hungama launched on July 2003
Education
Master of Business Administration, Human Resources
Yashwantrao Chavan Maharashtra Open UniversityYashwantrao Chavan Maharashtra Open University
2013-2016
Presently pursuing final year of my MBA in HR
Master of Social Work
Rashtrasant Tukadoji Maharaj Nagpur UniversityRashtrasant Tukadoji Maharaj Nagpur University
1997-2000
Master of Commerce, Commerce
DP Vipra CollegeAtal Bihari Vajpayee Vishwavidyalaya
1995-1997
Profile Snapshot
Varsha is based out of Pune & has studied HR-Human Resources, MBA-Master of Business Administration from Year 2013-2016 in YCMOU-Yashwantrao Chavan Maharashtra Open University, Yashwantrao Chavan Maharashtra Open University.
Varsha Chobey is Skilled in Store Manager, Technical Support, Back Office Operations