B N Nitin Kumar

Well Organized And Disciplined Manager With Over 16+ Years Of Diverse And Rich Experience.
Bangalore, Karnataka, India
Vendorgement, Administration, Operationsgement
About
To obtain a challenging position as Senior Manager in an organization where an extraordinary record of troubleshooting problems, exceeding known levels of Customer Satisfaction & enthusiastic interpersonal skills would be required & also for better career prospects in Management , Operations , Administration or Vendor Management.A track record of approximately 17+ years . with 4+ yrs of Marketing Experience, 7+ yrs in Information Technology Operations & Management, 4+ yrs in Call Center
Talents
Work Experience
Business Development Manager for Sales / Marketing & Customer Service
RVS Builders - Family Business
Full Time Dec-2016 To present 8 years 4 months
Responsibilities
  • ? As a BD Manager, handled Entrepreneurial Venture of Family based Business unit ? Responsible for Marketing, sale of apartments & maintaining good Customer Relationships with MNC Clients & people from IT domain. ? Key person for preparing & making technical and commercial proposals in coordination with Construction lead & Finance team.? Translating customer requirements into working instructions for implementation in construction. ? Mitigating and solving escalations with urgency & determination. ? Providing detailed reports as per an agreed schedule (or on request), including management and account performance reports. ? Managing the transition phase of transferring the functional, technical & procedural knowledge to our maintenance and support organization. Ensuring that quality services are delivered with regard to the agreed SLA. ? Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their as
Achievements
  • ? Visited USA for 3 months to participate in Property Exhibition during Sept 2013 till Nov 2013 during which generated leads resulting in sale of 14 flats worth of Rs. 6.3 Cr
Manager for Customer Service Department
Handiman Services Ltd
Full Time Apr-2016 To Nov-2016 7 months
Responsibilities
  • 1. Complaint timely addressable
    • Daily incident handling, reporting, tracking
    • Directs and manages all activities associated with customer complaint resolution
    • Post collecting the feedbacks and problems from clients, its required to ensure that the problem or complaints received from a particular client is solved with the help of the operations team and other department within a stipulated time frame and customer confirmation sought

    2. System and Process
    • RM (Action points) implementation, tracking and closure
    • Develop and implement processes & mechanisms
    • Setting service norms, mechanisms, review formats, processes to deliver. Set up team review process
    • Supports and promotes continuous process improvement and best practices that enhance customer service & decrease operational expense.
    • Keeping accurate records of discussions / correspondence, commitments with customers;
Achievements
  • Please refer my resume for more details due to space constraint.
Education
Bachelor of Business Management, Marketing
S S M R V Degree CollegeBangalore University
1996-1999
Extra-Curricular Interests

  • Chess

  • Developing Web Portals as freelancer at an economical rate.

  • Swimming

  • Listening to Music

Profile Snapshot
B is based out of Bangalore & has studied Marketing, BBM-Bachelor of Business Management from Year 1996-1999 in SSMRVDC-S S M R V Degree College, Bangalore University.
B N Nitin Kumar is Skilled in Vendor Management, Administration, Operations Management and other talents.