Ayman Mohamed Abdelhamed

Senior Network Specialist
Cairo, Al Qahirah, Egypt
IP Networking, Network Administration
About
I am looking for a Career challenging Opportunity that will utilize my current Skills and experience
Talents
Work Experience
Senior Network Engineer
Star Communications – City Stars Telecom Operator – Service Provider
Full Time Jan-2013 To present 12 years 3 months
Responsibilities
  • - Installing, maintaining and supporting core and distribution switches.
    - Configuring, maintaining and supporting VPN links.
    - Assist in redesigning network solution topologies.
    - Installing, maintaining and supporting CISCO wireless network solution.
    - Configuring, maintaining and supporting CISCO surveillance system.
    - Physical security (Surveillance) site surveying and assessment.
    - New employees mentoring and training.
    - Perform periodical backup for infrastructure network components.
    - Supervising other staff, such as help-desk technicians.
    - Working closely with other departments/organizations and collaborating with other IT staff.
Network Engineer
Star Communications – City Stars Telecom Operator – Service Provider
Full Time Jun-2009 To Dec-2012 3 years 6 months
Responsibilities
  • - Installing, maintaining and supporting all access layer switches.
    - Operating CISCO Unified Call Manager 8.6.
    - Installing, maintaining and supporting voice gateways and end points.
    - Advanced troubleshooting (Level 2 support) for escalated cases from the support team.
    - Managing and operating DHCP server.
    - Troubleshooting and maintaining malfunction network HW devices and components.
    - Managing network devices using CISCO Prime.
    - Monitoring network traffic to identify network problems with monitoring tools.
Technical Support
Star Communications – City Stars Telecom Operator – Service Provider
Full Time Sep-2007 To May-2009 1 year 8 months
Responsibilities
  • - Receive Level 2 Support Calls Escalated from 1st Line Customer Service Agents.
    - Monitoring Network Components using Network Monitoring Tools, Cisco Works, What'sUpGold, HP Open View and Multi Router Traffic Graphic.
    - Technical Support Activities, Problem Solving & Troubleshooting within Customer Premises.
    - Hands on Experience with SYSTIMAX UTP Cat6 Passive infrastructure Components.
    - Hand on Experience with Lucent Fiber Optics Passive infrastructure Components.
    - Installing, Maintaining & Supporting Cisco Catalyst 3500XL Access Switches.
    - Installing, Maintaining & Supporting Cisco Catalyst 6500 Multi-Layer Switches.
    - Installing, Maintaining & Supporting Cisco Unified Manager and IP Telephony Endpoints.
    - Hands on Experience with Cisco 515 PIX Firewall Blades.
    - Hands on Experience with Cisco Firewall Service Modules.
    - Improve Call Center responsiveness through coaching the Customer Service Agents.
Customer Support
Star Communications – City Stars Telecom Operator – Service Provider
Full Time Dec-2006 To Aug-2007 8 months
Responsibilities
  • - Network troubleshooting including voice and data.
    - Providing City Stars residents with needed networks communication support.
    - Working on Cisco Call Manager System (3.3 & 4.2).
    - Basic configurations for Cisco Devices.
    - Maintaining sound relationships with customers
IT Coordinator
Nile Hilton Hotel
Full Time Mar-2005 To Nov-2006 1 year 8 months
Responsibilities
  • Member of team that is responsible for all the Network Nodes at the hotel, the Firewall, Proxy Server and the Mail Server.
» 3 Projects
Education
Bachelor of Commerce, Accountancy
OtherOther
1997-2001
Profile Snapshot
Ayman is based out of Cairo & has studied Accountancy, B.Com-Bachelor of Commerce from Year 1997-2001 in Other, Other.
Ayman Mohamed Abdelhamed is Skilled in IP Networking, Network Administration, Professional Networking and other talents.