Ashish Verma

14+ Years Of Telecom Experience In Collection & Retention, Operations
kurukshetra, Haryana, India
English Language, Customer Retention, Customer Service
About
An MBA in Marketing from AMITY NOIDA and Graduate from MCRP University Bhopal Having a 14+ years of rich experience in Operations - Billing Collection & retention, Credit Control, Trend Analysis, and Backend Operation with organization like Reliance Communication Ltd., Bharti Airtel Ltd. & Vodafone Idea Ltd.
Talents
Work Experience
My Idea Coordinator(MICO)
Full Time Dec-2015 To present 9 years 4 months
Responsibilities
  • • Working upon 0-30 and 30-60 buckets Bill Cycle Collection for 95% and 55% Tgt. • Currently handling 9 Idea Showrooms to drive the Company business for Sales, Collection & Retention • Responsible for Store Norms, Audits and their ROI • Make the relationship with our corporate clients to resolve their problem and keep them retained by frequently visit. • Highly responsible for MNP Churn assure the proper visit to retain the Corporate A/c.
Collection & Retention Lead
Full Time Jun-2015 To Dec-2015 6 months
Responsibilities
  • • Work upon 0-90 and 90+ buckets for active and Inactive collection. • Coordination with Channel partner n collection agency regarding the collection n recovery performance. • Make the relationship with our corporate clients to resolve their problem and keep them retained by frequently visit. • Responsible for legal activity conducting at zonal level for max bad-debts recovery.
Collection & Retention Lead
Reliance Communication
Full Time Aug-2011 To Jun-2015 3 years 10 months
Responsibilities
  • • Responsible for 0-90 and 90+ buckets for active and Inactive collection. • Coordination with Channel partner n collection agency regarding the collection n retention performance. • Highly responsible for MNP Churn assure the proper visit to retain them. • Finding the root cause of churn n collection performance and ensure to improve. • Drive Voluntary retention, Pre to post Conversions, E-bill registrations. • Responsible for legal activity conducting at zonal level for max bad-debts recovery. • Responsible for conducting the Store Audit and uploading the findings on the portal on monthly basis. • Ensure timely escalations of all store issues to relevant teams in circle/Hub as per escalation matrix.
Retention Executive
Bharti Airtel Ltd
Full Time Jun-2007 To Aug-2011 4 years 2 months
Responsibilities
  • • Coordination with marketing team regarding Best value plan to retain a customer. • Maintain Churn MIS on daily Basis to track the Zone Performance. • Managing Eight Zones in terms of monthly and weekly Retention Targets & Field support. • Handling Retention Call center based at Chandigarh & Luck now, with staff strength of 15 agents & 2 TLs • To keep Vol & Invol churn% within AOP. • Handling Entire retention activity for UPE & UPW (UPU). • 40 ARC Management for retention prospective & flotation.
Education
Master of Business Administration
Amity UniversityAmity University
2007-2008 Score80%
10th Class has Passed out in 1998 and 12th Class Passed out in 2000 after that Completed my BCA Graduation in 2004
Extra-Curricular Interests

  • Reading a Book

  • Movies

Profile Snapshot
Ashish is based out of kurukshetra & has studied Marketing and Operations, MBA-Master of Business Administration from Year 2007-2008 in AU-Amity University, Amity University.
Ashish Verma is Skilled in English Language, Customer Retention, Customer Service and other talents.